Jobs for People with MS: National MS Society

Description

Customer Service & Order Entry Job Description

Overview:

The Customer Service & Order Entry position plays a critical role in ensuring customer satisfaction by providing exceptional service and accurately processing orders. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities:

• Customer Support:

• Respond promptly to customer inquiries via phone, email, and live chat.

• Provide information about products, services, and order status.

• Resolve customer complaints and concerns in a professional and timely manner.

• Ensure customer satisfaction through effective communication and problem-solving.

• Order Processing:

• Accurately enter customer orders into the system, ensuring all details are captured correctly.

• Coordinate with warehouse and logistics teams to ensure timely fulfillment and delivery of orders.

• Monitor order status and proactively communicate any delays or issues to customers.

• Process returns, exchanges, and refunds according to company policies.

• Product Knowledge:

• Maintain a comprehensive understanding of the company's products and services.

• Provide product recommendations and assist customers in selecting the right items for their needs.

• Stay informed about product updates, promotions, and pricing changes.

• Administrative Tasks:

• Maintain accurate records of customer interactions and transactions in the database.

• Generate reports on order status, customer feedback, and other relevant metrics.

• Assist with inventory management tasks, including stock checks and replenishment.

• Team Collaboration:

• Collaborate with sales, marketing, and operations teams to ensure a seamless customer experience.

• Provide feedback to management on customer trends, issues, and opportunities for improvement.

Requirements:

• Previous experience in customer service and order entry roles preferred.

• Excellent communication skills, both verbal and written.

• Strong attention to detail and accuracy in data entry.

• Ability to multitask and prioritize tasks effectively in a fast-paced environment.

• Proficiency in MS Office suite and experience with order management systems/software.

• Positive attitude and a passion for delivering outstanding customer service.

• Problem-solving skills and the ability to handle challenging situations with patience and professionalism.

• High school diploma or equivalent; additional education or training in customer service is a plus.

Working Conditions:

This role typically operates in an office or call center environment. It may involve sitting for extended periods and occasional overtime to meet customer needs or deadlines.

Conclusion:

The Customer Service & Order Entry position is vital for maintaining positive customer relationships and ensuring efficient order processing. The successful candidate will be a key contributor to the company's success by delivering exceptional service and support to customers.

Requirements

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .