Jobs for People with MS: National MS Society

TEKsystems is currently supporting a client in Somerset County, NJ for a long term contract position as a Customer Service Director. This role will lead a team of representatives, collaborate with various departments and leaders, and support customer relationships. Applicants with strong leadership skills and experience in the transportation industry are encouraged to apply.

Description

The primary role of the Customer Service Director is to lead and manage the department to support customer engagement and drive lasting customer relationships. This involves implementing policies and procedures and providing process improvement strategies.

• Oversees customer service department and development

• Create and implement a strategy to manage the customer service team to drive business

• Develop SOPs that effectively address customer service needs and resolve any issues

• Responsible for analyzing customer feedback and data to identify trends, areas for improvement, and opportunities to enhance the overall customer experience

• Training new employees, establishing daily work schedules, effectively communicating job expectations and making informed decisions regarding department needs.

Qualifications

• 5+ years of customer service management experience

• Logistics/transportation industry experience

• Strong leadership skills

• Analytical aptitude

• Microsoft office suite

Additional Details

• Primary schedule is Monday-Friday

• 8am-5pm

• Minimum 1 year contract with strong potential for long term

• On-site

Pay and Benefits

The pay range for this position is $57.00 - $67.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Bridgewater,NJ.

Application Deadline

This position is anticipated to close on Mar 14, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.