Jobs for People with MS: National MS Society

Company Description Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our most valuable resource is our employees, and everything we do is motivated by a patients-first mentality. We are dedicated to growing our team with talented individuals from around the world who are willing to challenge the status quo, solve problems, and work collaboratively with a sense of urgency and compassion. Guided by our core values of collaboration, accountability, passion, respect, and integrity, we aim to foster an inclusive, diverse, and flexible work environment, where our employees are recognized for leaning in and rolling up their sleeves. If you share our vision and want to work with the most dedicated people in the biopharma industry, come to Insmed to accelerate your career. Recognitions Consistently Ranked Science 's Top Employer Insmed is dedicated to creating a collaborative environment where our team can thrive. Every day, our employees turn their passion for science and research into innovative solutions for patients. That's why we've been named the No. 1 company to work for in the biopharma industry in Science 's Top Employers survey for four years in a row.A Certified Great Place to Work® We believe our company is truly special, and our employees agree. In July 2024, we became Great Place to Work-certified in the U.S. for the fourth year in a row. We are also honored to have been listed on the Best Workplaces in Biopharma™, Best Workplaces in New York™, PEOPLE® Companies That Care, Best Workplaces for Women™, Best Workplaces for Millennials™, and Best Medium Workplaces™ lists. Overview Imagine a dynamic strategy that dedicates greater talent, creativity, and technology to drive the innovative HCP and patient support for appropriate patients to start and stay on their medications. Enhancing critical capabilities around the patient and HCP experience "post prescription" is the exact vision of the Insmed Patient Support Program and the reason we are seeking top talent for the role of Associate Director, Patient Support Specialist Team. Patients are the core of what we do here at Insmed, and we are looking for top talent to help build, design, implement, and run dynamic end-to-end patient support offerings. Do you want to be part of a team that puts patients first and puts a strong focus on patient-centric initiatives? Do you want the opportunity to lead and collaborate with cross-functional stakeholders? If so, we want to hear from you! The Associate Director, Patient Support Specialist Team will oversee the activities of the Patient Support Specialist (PSS) team to support exceptional patient care aligned to Insmed's values. This role will be responsible for monitoring workflow and trends, identifying opportunities for operational efficiencies and modeling tight collaboration across the organization. They will inspire and develop their team, fostering a culture of growth and collaboration. This position reports to the Director, Patient Services Operations and will be located within a commutable distance of our Phoenix, AZ. This is considered a remote role, but will be managing a team centered in Phoenix to allow for occasional purposeful, in-person engagements. Responsibilities Deliver upon an industry leading Patient Support Program with leadership of a Patient Support Specialist Team.Key Responsibilities: Team Leadership: * Oversee a remote-based PSS team, providing feedback, coaching and guidance, with a focus on development and culture. * Inspire and motivate team members to achieve their best performance. * Ensure that the team adheres to program guidelines and relevant regulations, including HIPAA and patient privacy. * Foster a collaborative and positive work environment that emphasizes patient-centric care. * Enable attainment of pre-defined service levels and key performance indicators. * Conduct one-on-one meetings with Case Managers to regularly review performance and foster employee development. * Lead regularly scheduled team meetings to facilitate case discussion, sharing of best practices, areas for program improvement, etc. * Conduct audits on team's work, including calls and system management; hold weekly sessions with team to share feedback and best practices.Program Management: * Responsible for administrative team management (i.e., inbound workflow, scheduling, caseload and task completion). * Monitor the triage process to network Specialty Pharmacies based on business rules and requirements. * Partner with internal stakeholders and external vendors to support the patient jTo view the full job description, click hereApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjk1Mzc4LjEwNDEyQGluc21lZGNvbXAuYXBsaXRyYWsuY29t