Jobs for People with MS: National MS Society

Seasonal Customer Solutions Center Team Member

Overall Job Summary

This position is responsible for providing legendary customer service for in-store customers, and online customers resolving all customer service issues to satisfactory resolution. This includes addressing questions related to store policy/procedure/operation, online order status, merchandise features & use, and uncovering customer needs to facilitate online customer upsell. The team member engages every Tractor Supply Company customer via phone, email, website, mail, social media, or other communication venues.

Essential Duties and Responsibilities (Min 5%)

• Professionally represents Tractor Supply Companies Mission and Values and the Brand in each and every customer engagement.

• Answers, logs, and resolves all customer contacts, inquiries, and concerns.

• Completes online sales, upsells, and resolves all online order issues/inquiries with customers calling into the Solutions Center.

• Follows through with a sense of urgency on any research or additional contact to ensure customer complaint or query is resolved in a timely manner.

• Partners with the field, vendors and internal departments to ensure resolution to customer contacts as needed.

• Provides product information and project information, which could include recommending products to purchase and/or their effective use.

• May perform other duties as assigned*

Required Qualifications

Experience: Store operations, retail, customer service experience and call center experience preferred

Education: High school diploma preferred. Any suitable combination of education and experience will be considered.

Preferred knowledge, skills or abilities

• Must possess basic computer skills with experience in Microsoft Word, Microsoft Excel

• Must possess strong communication (verbal, listening, and written) and interpersonal skills.

• Must have the ability to handle conflict positively

• Must possess a strong sense of urgency

• Must demonstrate strong problem solving, multi-tasking and critical thinking skills

• Experience in call logging systems helpful

• Experience in a customer service-focused call center helpful

Working Conditions

• Normal office working conditions

Physical Requirements

• Sitting

• Standing (not walking)

• Walking

• Lifting up to 10 pounds

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

ALREADY A TEAM MEMBER?

You must apply or refer a friend through our internal portal

Click here (https://performancemanager4.successfactors.com/sf/home?company=tractorsup)

CONNECTION

Our Mission and Values are more than just words on the wall - they’re the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It’s not just what we do that sets us apart, but how we do it.

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EMPOWERMENT

We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits total rewards offerings. fot full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about!

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OPPORTUNITY

A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.

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Nearest Major Market: Nashville