Jobs for People with MS: National MS Society

Description:

Ability to handle 75+ inbound and/or outbound calls effectively

Daily collection on patient account balances to meet or exceed a monthly collection goal

Analyzes accounts for proper billing procedures and takes necessary action to rebill/resolve as necessary

Utilize internal and external software to retrieve, input, or modify information needed to explain the charge and answer questions for patients

Willingness to follow up with patients as needed to provide information related to account/balance resolution

Accurately document accounts including details related to the call

Skills:

inbound and outbound calls, payment process, collections medical, emr, microsoft office

Work Environment: The candidate will have the ability to work from home so must be able to do so independently with minimal distractions. If performance indicators are not held will be grounds for termination.

Hours: Monday - Friday 7am - 6pm (8 hrs a day within those core hours)

Performance Metrics: usually take and make about 55 calls per day and need to upload 89% QA standards. Availability of calls needs to be 95%

• Training will be about 4 weeks long so it's important that there are no attendance missed during those core 4 weeks of training.

Start Date: August 5th, 2024

Additional Skills & Qualifications:

• Previous experience from a healthcare collections or billing role preferred

• Experience using multiple computer systems at one time

• Experience previously working with patients in a customer service or clinical role

• Any previous administrative healthcare experience

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.