Job Information
Children's Hospital Boston Performance & Talent Development, Sr Program Manager in Boston, Massachusetts
74841BRJob Posting Title:Performance & Talent Development, Sr Program ManagerDepartment:Human ResourcesAutoReqId:74841BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Human ResourcesJob Posting Description:Performance & Talent Development, Sr. Program Manager- Principal Duties and Responsibilities:
Program manage the annual performance management process for managers and employees across BCH to reach higher levels of consistency, cohesion, performance accountability, coaching, feedback, development, career growth, and organizational results
Document standard processes and annual timelines; leverage technology solutions (Cornerstone and other) to solve inefficiencies and create opportunities to streamline and improve processes
Build scalable solutions around the goal setting and performance review/coaching process; build the capability of HR and leaders to support robust performance feedback and uncover trends and drivers that enhance performance
Partner with HRBPs, Talent Management and Employee Relations to provide resources, training and coaching on difficult situations, corrective action and documentation, and performance management best practices to support managerial coaching skills and improved performance accountability
Conduct formal needs assessments (audience/role analysis, task analysis, gap analysis, and content analysis) and identify gaps in performance; identify learning objectives and other performance enhancement solutions; consider timelines and resource requirements needed to achieve scale
Build a diverse portfolio of customized and on-demand professional development programs that address organizational needs, from onboarding to business and professional skills that are core and common; conduct formal train-the-trainer sessions along with other progressive delivery models
Build a strategy to ensure programs support EDI objectives; lead inclusion learning and development programs, as needed
Integrate and promote all talent development, engagement, workforce development, career development, wellness, and other initiatives throughout the performance management process; create communication channels to reach a diverse employee audience
Design frameworks and competency models to enable career pathing, workforce planning, high-potential talent pools, and development planning to help employees grow at every stage of their career; oversee the development planning process for individual contributors
Provide expert/advanced facilitation of programs, both virtually and in person; develop toolkits and reinforcement approaches to foster a continuous learning and development culture
Build robust communications and change plans to roll out (or maintain) programs to drive adoption and engagement for the performance management process and talent development programs
Design, monitor and evaluate program effectiveness metrics (both qualitative and quantitative) and provide quarterly and YOY reporting; create business cases that clearly demonstrate program impact and ROI
Manage vendor contracts, establish relationships; monitor and assess effectiveness of vendor developed programs; create “buy” vs. “build” proposals that document cost-effectiveness per learner
To qualify, you must have:
Bachelor’s Degree. Master’s preferred
10 years of related experience, including experience managing staff
Expertise working with VP, SVP, EVP leadership levels
Adaptability; tolerance for ambiguity and shifting priorities
Highly collaborative; use feedback to improve programs
Expertise in learning design and advanced group/team facilitation
Expertise in communication: write proposals, learning content, toolkits, briefing slides and assessment reports
Expert knowledge of leadership development, performance improvement, coaching skills
Expertise w/ Kirkpatrick levels of evaluation
Qualitative and quantitative data analysis
Demonstrated ability to analyze and solve problems
Certifications preferred: Hogan, DISC, TKI; 360 feedback; ATD Master Performance Consultant; Coaching
Boston Children’s Hospital offers competitive compensation and benefits
Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid