Job Information
Omni Hotels Ideal Services Agent in Boston, Massachusetts
Location
Parker House Hotel
As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.
Job Description
You must be a pro at answering the calls of hotel guests and associates throughout the day with their important needs and requests. You will operate multiple phone lines to provide caring and professional service, listen with intensity to catch each detail, and ensure a thorough follow-up to each call. You must answer and attend to each call with extreme care, professionalism, and accuracy according to Omni Hotel's standards.
Responsibilities
Assist with check in and check out at the Front Desk as needed
Answer incoming telephone calls to the hotel efficiently and courteously.
Direct phone calls and messages to appropriate personnel or guest.
Assist all guests and employees.
Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.
Recording and making Wake up calls.
Take In Room Dining Food and beverage orders
Receiving and sending facsimile messages as needed, as well as operating switchboard and two-way radio.
Taking all in room dining orders with accuracy.
Logging all guest's request regarding engineering in Synergy.
Communicate effectively with all departments using radio.
Promptly notifying Security Team when alarms sound.
Qualifications
Customer Service in Hospitality experience preferred
Food and Beverage experience perferred for menu and In room Dining Ordertaking
Must have excellent customer service and communication skills
Must have multitasking skills
Must have clear, polite and professional phone etiquette
Must have ability to work a flexible schedule to include days, nights, weekends, and holidays
Job LocationsUS-MA-Boston
Posted Date1 week ago(6/18/2024 2:06 PM)
Requisition ID 2024-111341
of Openings 1
Category (Portal Searching) Front Office Operations