Job Information
MaxxSouth Broadband Dispatcher / 31261 in Booneville, Mississippi
This position is for a Dispatcher with a company in Booneville, MS.
Summary: Attaining maximum utilization of internal and field resources through daily dispatch of service requests by both monitoring and managing incoming client requests so that they can be dispatched to the appropriate resource. The Dispatcher reports to the Technical Support Supervisor.
Essential Functions: Responsible for the coordination of work routes for the Technicians and Installers. Scheduling and completes service work orders. Maintaining radio/phone communications with all field personnel in accordance with FCC, state and company standards. Reporting the utilization of Support resources and successful completion of service requests to the Service Desk Manager. Monitoring resource schedules to ensure prompt time entry on service requests. Communicating with CSRs, Technicians and Installers to create organized work flow. Resolving customer problems over the telephone. Tracking and organizes Technician and Installer paperwork; providing administrative support to Technical Department, prepare reports, other duties as assigned. Improving customer service, perception, and satisfaction. Escalating service requests that cannot be scheduled within agreed service levels. Entering all work as service tickets. Commitment to quality customer satisfaction. Other duties as assigned.
Requirements and Qualifications: High School diploma, G.E.D., or equivalent combination of training and/or experience required. Professional verbal communication and telephone skills. Ability to carry out detailed tasks with accurate results. Strong external/internal customer satisfaction focus with sound judgement. Basic computer skills including internet (email, web browsers), Windows and MS Office. Two-way radio experience. Strong oral and written communications skills, good organizational skills and team orientation required. Must be reliable and able to work non-traditional office hours. Attendance and punctuality are both essential functions of this position. Must be able to pass a background check and drug screen.
Equal Opportunity Employer (EOE)