Job Information
AON COL Gerente Cuenta - AM in Bogotá, Colombia
CUSTOMER SERVICE MANAGER - REQ 2543375
BOGOTÁ, COLOMBIA
Are you looking to expand your professional experience? Would you like to join a dynamic and inclusive team? This opportunity is waiting for you!
Aon is in the business of making better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as an inclusive and diverse team, and we are passionate about helping our colleagues and clients succeed.
What a typical day will look like
To lead the global, regional and local Corporate Customer Service strategies for multinational and corporate accounts, generating added value and a high level of customer satisfaction in meeting their needs, with the purpose of positioning our company as the best in the market in the accompaniment and consulting in the administration of insurable benefits programs, occupational risks and to sustainably grow the assigned portfolio, ensuring compliance with sales and retention budgets, customer loyalty and a high level of commitment to our employees and colleagues.
Meet the goals in Commercial Risk budgets in sales in Renewals (existing) and New Business (New New and New Additional)
Meet the goals in Customer Retention Indicators and Roll over
Execute value proposals presented and accepted by clients of the assigned portfolio.
Meet the goals in result indicators of customer satisfaction surveys
Financial administration of client portfolio and business lines
Leadership of high-performance teams and teamwork
Motivation and commitment of colleagues
Performance and Development of collaborators
Skills and experience that will lead to success
Experience: 8 years in the Insurance or Insurance Brokerage Industry, customer service oriented, responsible for budget results and team leadership.
Technical knowledge: General Insurance (Property, Casualty, Financial Lines), among others.
Studies and/or specialties: Professional in related careers (administration, industrial engineering, economics) and/or Medical Doctor by profession.
Languages: Advanced English.
Technological tools: Office with advanced level in Excel.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. In addition, our agile and inclusive environment allows you to manage your well-being and work/life balance, ensuring you can be your best 'self' at Aon. In addition, all of our colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time out to focus on yourself. We offer a variety of work style solutions, but we also recognize that flexibility goes beyond the workplace... and we're all for it - we call it Smart Working!
Our culture of continuous learning inspires and equips you to learn, share and grow, helping you reach your full potential. As a result, at Aon, you're more relevant, more connected, and more valued.
Aon values an innovative and diverse workplace where all colleagues feel empowered to be authentic. Aon prides itself on being an equal opportunity workplace.
#LI-ND1
2543375
CUSTOMER SERVICE MANAGER - REQ 2543375
BOGOTÁ, COLOMBIA
Are you looking to expand your professional experience? Would you like to join a dynamic and inclusive team? This opportunity is waiting for you!
Aon is in the business of making better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as an inclusive and diverse team, and we are passionate about helping our colleagues and clients succeed.
What a typical day will look like
To lead the global, regional and local Corporate Customer Service strategies for multinational and corporate accounts, generating added value and a high level of customer satisfaction in meeting their needs, with the purpose of positioning our company as the best in the market in the accompaniment and consulting in the administration of insurable benefits programs, occupational risks and to sustainably grow the assigned portfolio, ensuring compliance with sales and retention budgets, customer loyalty and a high level of commitment to our employees and colleagues.
Meet the goals in Commercial Risk budgets in sales in Renewals (existing) and New Business (New New and New Additional)
Meet the goals in Customer Retention Indicators and Roll over
Execute value proposals presented and accepted by clients of the assigned portfolio.
Meet the goals in result indicators of customer satisfaction surveys
Financial administration of client portfolio and business lines
Leadership of high-performance teams and teamwork
Motivation and commitment of colleagues
Performance and Development of collaborators
Skills and experience that will lead to success
Experience: 8 years in the Insurance or Insurance Brokerage Industry, customer service oriented, responsible for budget results and team leadership.
Technical knowledge: General Insurance (Property, Casualty, Financial Lines), among others.
Studies and/or specialties: Professional in related careers (administration, industrial engineering, economics) and/or Medical Doctor by profession.
Languages: Advanced English.
Technological tools: Office with advanced level in Excel.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. In addition, our agile and inclusive environment allows you to manage your well-being and work/life balance, ensuring you can be your best 'self' at Aon. In addition, all of our colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time out to focus on yourself. We offer a variety of work style solutions, but we also recognize that flexibility goes beyond the workplace... and we're all for it - we call it Smart Working!
Our culture of continuous learning inspires and equips you to learn, share and grow, helping you reach your full potential. As a result, at Aon, you're more relevant, more connected, and more valued.
Aon values an innovative and diverse workplace where all colleagues feel empowered to be authentic. Aon prides itself on being an equal opportunity workplace.
#LI-ND1