Job Information
ASR Group/Domino Sugar Leasing Administrator in Boca Raton, Florida
FCI Residential is a part of Florida Crystals Corporation’s real estate division, which focuses on multi-family residential development in urban and in-fill areas. The real estate division currently has approximately 3,300 units in the development process throughout Florida.
POSITION SCOPE
The Leasing Administrator is responsible for ensuring the efficient operation of leasing functions within assigned property, under the direction of the Regional Manager. Able to assume responsibility for the property in the absence of the Property Manager and Leasing Professional.
DETAILED ROLES & RESPONSIBILITIES
Process all application paperwork the moment an applicant applies via reviewing the info email throughout the day
Verify income and submit income calculators for managers approval
Once approved, generate welcome letters and send lease agreement
Collect payment by walking the new resident through our online payment process prior to move in day
Respond to info emails received and any questions asked by applicants
Review incoming leads in luv, check the appointment calendar and schedule appointments throughout the day with the available LC
When someone is off work – review their Luv throughout the day and respond to questions from both prospects and applicants
Communicate questions and issues with our team that come up with prospects and applicants, provide customer service support where needed
Meet with our team daily/weekly to advise what’s being worked and where she is with each applicant
Review issues with the Property Manager regularly if any
Maintain an excellent customer service relationship by adhering to FCI Customer Service standards
Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends
Ensure that all Leasing Professional's paperwork is free of errors
Responsible for auditing all lease and renewal files for key controls and bonus submission to the Community Manager.
Prepare all lease-related paperwork in an accurate and timely manner.
Continuously develop and expand current sales and leadership skills.
Direct efforts to implement sales and marketing plans, which effectively maximize rental income and results in high occupancy
Assisting the Property Manager in subsequent orientation, training and scheduling of all office personnel
Thorough knowledge of management company policies and procedures and property community policies
Participate in outreach marketing activities on a regular basis to obtain prospective residents
Conduct Market Surveys and shop competitive communities
Maintain thorough product knowledge of the property, sister properties and competitors
Assist Property Manager in developing and implementing effective marketing strategies to increase property traffic and internet leads
Convert phone calls to tours, property tours to leases and internet leads to tours and/or leases
Ensure guest cards are complete, entered into the property management software and follow up is completed for prospects
Ensure leasing office, tour path, model apartment, vacant apartments, amenities and general curb appeal of community is pleasing to all 5 senses and is impeccably clean, if necessary spot clean to maintain the high standard of which FCI will become synonymous for
Develop and maintain first class customer service relationships with prospects and residents
Other tasks or duties as assigned by supervisor
CORE COMPETENCIES & ESSENTIAL CAPABILITIES (KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL ATTRIBUTES)
Analytical Thinking and Decision Making
Business & Financial Acumen
Effective Communication
Customer Orientation
Establishes Trust
Problem Solving
Results Orientation & Accountability
Teamwork & Collaboration
Adaptability / Flexibility
Continuous Improvement
Self-Development
Honesty / Integrity
Self-starter, who takes initiative, works well independently
Sound technical skills, analytical ability, good judgment and strong operational focus
Ability to establish credibility throughout the organization with both management and employees
Ability to coordinate and perform multiple projects simultaneously
The ability to organize and prioritize workload is essential
Full understanding and knowledge of basic accounting
Integrity, Collaboration and Enthusiasm
Drive and Creativity
ESSENTIAL WORK EXPERIENCES
Two years minimum experience in residential property management or related field as required.
ESSENTIAL EDUCATION REQUIREMENTS
HS Diploma is required.
Associates degree in related field is a plus.
We are an equal opportunity employer. We do not discriminate on the basis of race, color, creed, religion, gender, sexual orientation, gender identity, age, national origin, disability, veteran status or any other category protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.