Job Information
Minnesota State Admissions Support Specialist - Customer Services Specialist Senior in Bloomington, Minnesota
All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
Working Title:
Admissions Support Specialist - Customer Services Specialist Senior
Institution:
Normandale Community College
Classification Title:
Customer Svcs Specialist Sr
Bargaining Unit / Union:
206: AFSCME - Clerical and Office
City:
Bloomington
FLSA:
Non Job Exempt
Full Time / Part Time:
Full time
Employment Condition:
Classified - Unlimited
Salary Range:
$21.90 - $31.21
Job Description
This position provides exemplary customer service and support to both internal and external constituents in locating and obtaining services and provides timely and accurate information which may result in moving prospective students through the enrollment funnel. This position requires a strong working knowledge of all service areas of admissions and is expected to work collaboratively with other Student Affairs offices on more in-depth inquiries. The CSS Senior requires a high level of professional customer service and knowledge in order to research, investigate, and resolve both simple and complex student issues under minimal supervisory guidance, regularly exercising professional judgement and discretion on individual student cases. This includes providing complicated specialized information regarding policies and procedures in high-pressure, high-volume situations. This position includes additional specialized project work based on the need of the Office of Admissions to support the operations. This position also provides administrative support, which may include but is not limited to data entry, management of student files and records , and document imaging. This position will actively advance the college’s strategic goals, including to achieve equity in educational outcomes and to support a culturally responsive and service-oriented culture, through individual and departmental efforts.
Minimum Qualifications
•Ability to respectfully engage with clients, coworkers, and customers, when handling difficult or complex problems and resolving escalated complaints or disputes
•Skill in data entry sufficient to compile, sort, and verify data accuracy before entering; and the ability to check input and output data for completeness, accuracy, and discrepancies.
•Ability to interpret and explain program information to customers, clients, and coworkers, such as policy, procedures, eligibility requirements, application details, and payment methods.
Preferred Qualification
•Commitment to creating equitable experiences for diverse student populations.
•Experience providing at least 1 year of direct customer service in a college or university setting.
•Knowledge of Normandale academic programs, requirements and admissions processes.
•Demonstrate initiative to trouble-shoot and correct incomplete and complicated application and admissions issues.
•Knowledge of College, Minnesota State, Federal, State and local laws, rules, policies and procedures pertaining to student data privacy, FERPA, and admissions.
•Professional working proficiency in Spanish, Somali, Hmong, or Russian.
Other Requirements
Work Shift (Hours / Days of work)
8:00 AM to 4:30 PM (Monday – Friday) or 8:30 AM to 5:00 PM (Monday - Friday). *Hours will vary in summer as Friday operations are fully remote.
Telework (Yes/No)
Telework may be approved on a case-by-case basis up to two days per week.
About
Benefits Information:
At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.
Desired Start Date:
04-14-2025
Position End Date:
Open Date:
03-12-2025
Close Date:
03-21-2025
Posting Contact Name:
Philip Beran Ryan
Posting Contact Email:
qr1739ul@minnstate.edu