Jobs for People with MS: National MS Society

Description

JOB PURPOSE:

The Regional Engineering Manager is responsible providing leadership to team members whose primary focus is to maintain the optimal performance of Midco's regional fiber network. This includes directing and coordinating all regional engineering activities to maintain, repair, and upgrade the capacity and integrity of the regional network. Must possess a strong working knowledge and understanding of fiber, coax, RF and HFC systems within the telecom industry.

KEY FUNCTIONS:

• Provide leadership, direction and communication of all regional engineering initiatives, including maintaining, repairing, and upgrading the capacity and integrity of the regional network.
• Oversee action plans for network development, troubleshooting, and improvement to the regional network.
• Lead and coordinate the regional engineering team's activities related to service, maintenance, and construction, ensuring the network operates optimally and reliably.
• Refine and implement maintenance programs, escalations procedures, and 'loss of service' response best practices.
• Proactively manage local network problems and respond appropriately and in a timely manner.
• Provide leadership as the team maintains critical components such as the Headend, fiber infrastructure, and power supply within the network.
• Direct and oversee the testing and review of system designs and configurations by coordinating efforts across impacted departments and key partners.
• Take charge of ensuring that technical specifications align with service, regulatory, and franchise standards. Lead the team in maintaining excellence and compliance.
• Administer team member's work assignments and accurately schedule shifts to ensure adequate staffing levels.
• Manage maintenance of equipment and related documentation.
• Identify and troubleshoot problems in the regional network.
• Serve as a subject matter expert in providing technical support and guidance to team members.
• Produce timely and accurate reports.
• Provide constructive and timely feedback for team members to foster engagement. Provide coaching, training and stretch opportunities to increase team performance.
• Perform quarterly reviews and effectively manage disciplinary and/or performance issues.
• Possess knowledge of Midco's safety program (Target Zero), practice and enforce safety rules and procedures. Wear safety apparel which includes hard hats (where required), safety vests, OSHA approved boots, etc. Operate all equipment in a safe manner.
• Maintain current, valid driver's license and good to excellent driving record (DUI within the last 5 years disqualifies you for employment in this position).
• Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
• Drive/maneuver vehicle and cable trailer in and around construction sites, parking lots, etc.
• Follow and serve as a role model in displaying Midco's Core Values and Leadership Success Drivers.
• Adhere to Midco's privacy guidelines to ensure each customer's privacy.
• Maintain regular attendance to be available to provide direction and communication to team members.
• Be available to provide assistance to team members outside of normal business hours as necessary.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of respons bility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
• finding ways to cut through ambiguous problems.
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• High school diploma or GED required. Associate's Degree in electronics, or SCTE BCT or BCE certification preferred.
• NCTI certifications through Fiber Optics preferred.
• NCTI Advanced Technician certification is required for this position. Team members without current certification must enroll within 12 months of attaining this position.
• Candidates should have at least five years of cumulative experience in telecommunications or an equivalent industry, with a minimum of two years of maintenance or engineering experience required.
• Practical experience in reading and comprehending cable system maps and plans is a critical skill for this role.
• Prior leadership experience, especially overseeing teams, projects, and operations, is a plus.
• Working knowledge of construction practices, the National Electrical Code, OSHA regulations, state and local regulations, general safety standards, and the entire telecommunications system configuration.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 84 lbs.
• The noise level in the work environment is moderate.
• May be required to work within limited confines, such as crawl spaces, as needed.
• While performing the duties of this job, the employee occasionally works near moving mechanical parts. The Employee must be able to work in an outdoor environment year around in all weather conditions. The Employee is occasionally exposed to risk of electrical shock, radiation, and vibration.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
• Must be able to work from elevated heights and in tight spaces such as attics and crawlspaces.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

Free Midco internet and TV

Great opportunities to get involved in volunteerism

Generous 40