Job Information
Personnel Board of Jefferson County PUBLIC SAFETY DISPATCHER in Birmingham, Alabama
Public Safety Dispatchers support public safety agencies by receiving emergency and non-emergency telephone and radio messages in a communication center, entering all requests for service into the computer aided dispatch (CAD), and dispatching public safety personnel as warranted. Employees in this job class provide information and referrals to citizens for non-emergency calls. Work is performed in a call center setting and employees operate a technological workstation to include the simultaneous operation of multiple computer monitors, video monitors, telephones, two way radios, etc. Public Safety Dispatchers do not supervise others. Work is reviewed by the shift supervisor by playing back recorded calls and checking records for accuracy and correctness.
Qualifications:
Experience in a customer service-oriented position (e.g., interacting with people, providing information and/or a service).
No felony convictions or misdemeanors involving violent offenses or issues of moral turpitude.
Willing to submit to a general and criminal background check.
Typical Work Schedule: 8- or 12-hour shifts on any day including nights, weekends, and holidays (overtime as needed).
Typical Benefits Provided by Agencies:
Paid vacation and sick leave
Dental insurance
Generous holiday schedule
Vision insurance
Medical insurance
Retirement plan