Job Information
Altice USA Manager - OSS/BSS Support in Bethpage, New York
Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We areOptimum!
The Manager BSS/OSS Operations will oversee and be responsible for all daily activities as well as the overall health and operation of all business-critical systems. The Manager will provide oversight and evaluation of the day-to-day performance of Sr/Jr Administrators and all managed service staff to ensure compliance with company standards, policies, and procedures. This candidate will also be responsible for ensuring quality deliverables, on time and within budget. This results-oriented, collaborative leader will be expected to ensure consistent successful outcomes by building a successful, high-performing team that is well-integrated into the culture of the company.
- Own delivery of medium to large managed services program (<150 FTE) and ensure they are delivering on their commitments.
- Meet with managed services staff daily to understand key issues with how they operate today and identify opportunities for improvement in their operations and technology landscape.
- Understand and articulate customer needs, leverage internal knowledge and expertise, and prioritize requests to ensure we can deliver exceptional service to our customers.
- Lead from front in solving problems being faced by team and exhibit technical, analytical, and logical thinking.
- Anticipate bottlenecks, manage risk and escalations, and balance the business needs versus technical constraints.
- Bachelor's degree in computer science or related field
- Minimum ten years experience in Information Technology
- Minimum five years experience in BSS/OSS Support
- Proven ability to contribute as part of a diverse cross-functional team across multiple time zones and high-pressure situations with and without formal management authority.
- Providing ongoing support for the OSS/BSS solution and ensuring that any issues or problems are addressed in a timely manner. This team operates 24/7/365
- Continuously reviewing and improving the OSS/BSS solution to ensure that it remains fit for purpose and meets the changing needs of the business.
- Self-motivated, ability to multitask, presentation and planning skills, reliable to deliver on time, quick-thinker, able to work in a fast-paced work environment.
- Experience with ITIL processes, Ticketing systems to prepare reports (ServiceNow, Helix, Tableau).
- Understanding of systems (Unix, Solaris, Windows, AIX, Oracle RAC, GCP)
- Proficient with JavaScript, SQL, Python & Shell Scripting, Restful/Open API, Apache Tomcat, Tibco, GCP
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQfor further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $123,379.00-$202,694.00/year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace
Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly