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Job Information
The Cigna Group Agile Product Owner Lead Analyst in Bengaluru, India
Cigna Healthcare’s International Health business is committed to strengthening our Agile operating model to best execute and deliver against our strategic priorities. As part of this transformation, we are seeking an Agile Product Owner to join the team to support the ongoing delivery of our Healthcare Provider portal and digital experience. Our International Health business offers medical insurance and health services to meet the needs of customers across the globe. We are committed to improving the health and vitality for those we serve. This is an excellent opportunity to join our evolving Agile Product Management team as we shape our agile framework across our international business.
The Agile Product Owner will be responsible for owning the product backlog, including communicating the end user requirements, defining user acceptance criteria for requirements, and prioritizing and managing the backlog. The role represents the “voice of the customer”, ensuring that the team is working on stories that maximize business value and deliver necessary functionality to our healthcare provider partners.
The Product Owner will be responsible for understanding internal stakeholders and end users deeply and must synthesize information from multiple sources to ensure backlog readiness and quality. The individual must exercise considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. Ideal candidate must possess a broad base of skills and knowledge spanning technology, business, user experience design, and agile development practices. They will work with multiple stakeholders to determine the business and technology objectives for their team and ensure solutions deliver tangible business value.
The Product Owner will report into the Product Management Manager for their experience area and collaborate to set business objectives and establish roadmaps based on business priorities and optimizing value. They will work closely with the Scrum Master and UX / UI experts to guide the teams towards successful delivery as they decompose features into user stories and prioritize work to optimize pace and value within the Program Increment. The individual will also work closely with their Change Readiness Lead, Subject Matter Experts, and Key Stakeholders to ensure business areas are ready for the changes as capabilities are developed and released to end users.
Responsibilities:
Collaborates with stakeholders to ensure alignment between business strategy and product development efforts
Collaborates with Product Manager and Portfolio Managers to ensure backlogs align to business and product roadmaps
Has final decision-making authority on acceptance criteria for product functions
Maintains and refines the inflow of work to the team (product backlog)
Responsible for decomposing features into user stories and acceptance criteria
Ensures stories clearly communicate customer/stakeholder needs to the Scrum team; work with team to clarify stories as necessary
Sets and communicates the team’s scope for the current iteration
Assesses business value and prioritizes all stories to ensure work focuses on those with maximum value and aligns with strategy
Collaborate with UX/UI teams to ensure the customer voice is embedded at all stages of the product delivery cycle
Partners with the Product Managers by contributing to story mapping and brainstorming activities to prepare and decompose work for teams
Ensures the outcome and value is clearly defined and communicated to support technical assessments of solutions with the development team
Works closely with cross-functional teams to validate product hypotheses and make data-informed decisions
Must be aware of other work being completed within the Release Train so that they can help teams proactively manage risks and dependencies and propose optimal solutions
Understands and supports inter-team dependencies and escalates prioritization issues when necessary
Clearly communicates release timing and delivery dates to Product Management, Portfolio Leads and Key Stakeholders
Works closely with their Scrum Master to understand progress to plan, identify blockers and paths to resolution
Reports outward on progress against PI objectives and accountable for JIRA reporting quality
Supports UAT and business readiness activities to ensure new capabilities deliver expected value for internal and external stakeholders
Requirements:
Bachelor’s Degree required
Strong English language skills required
Knowledge of agile methodology - SAFe Product Owner / Product Manager certification required
Experience Range :
Agile Product Owner experience 3-5 years required
Experience in healthcare industry preferred
Experience in Salesforce technology preferred
Foundational Skills:
Strong verbal and written communication skills
Skilled working in JIRA tool or an equivalent to manage requirements and backlogs
Both technically deep and business savvy enough to interface with cross-functional partners
High attention to detail and proven ability to manage multiple, competing priorities simultaneously
Demonstrates strong decision-making skills and problem-solving techniques
Demonstrates ability to work independently and as part of a collaborative team in a fast paced and changing environment
Desired Skills:
Proven ability to develop strong working relationships and establish a high level of credibility across functional and lines of business
Strong adaptive capability; ability to approach problems pragmatically and creatively in the phase of changing circumstances, resources and direction
Competencies required for the role:
Customer Focus
Action Oriented
Cultivates Innovation
Communicates Effectively
Tech Savvy
Manages Complexity
Decision Quality
Communicates Effectively
Drives Results
Drives Engagement
Work Timings: Some degree of flexibility to work with International Health stakeholders across multiple regions and time zones in the India evening hours.
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
The Cigna Group
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