Jobs for People with MS: National MS Society

Family Care Network (FCN) provides the best possible primary healthcare for families here in our corner of Northwest Washington. As a locally owned and independently operated healthcare network, we're free to focus on what matters the most, the health and well-being of our patients. It is also important to us to give our providers the resources and support they need to succeed. Our staff members fulfill an integral role in the patient experience, and we value the contribution of each person on our healthcare team.

Join a team that cares. FCN is currently recruiting individuals with a strong technical background to join our IT team and support the ongoing management of our electronic health record, Epic. We welcome interested candidates with Epic experience or those who have a similar relevant technical background that are seeking to learn and grow their knowledgebase.

Title:  Epic Iris Operational Database Administrator

Location: Administrative Office IT Department

City: Bellingham, WA

Position: Full-time, 40 hours/wk, M-F, 8:00am - 5:00pm on-site in IT Department, rotating on-call schedule, non-exempt (hourly)

Compensation: The full wage scale is $26.20 - $36.67 per hour. If Epic certified/accredited as ODBA the full wage scale is $27.25 - $38.14. Placement within the range is determined by an evaluation of the candidate's background, education and experience.

Bonus: Employees are eligible annually to participate in discretionary bonus programs, as determined by FCN, which include the Years-of-Service bonus program, the Quality Performance bonus program and the Performance Recognition bonus program.

Job Summary: The Epic Operational Database Administrator ODBA is a hands on role on the IT Team. This person installs and administers the Epic Cachà (Iris) Operational Database ODB environments. They also perform environment setup and configuration, proactive monitoring, and maintenance.

Essential Job Functions

• Creating and managing the ODB environments that serve production, reporting, disaster recovery, training, and nonproduction needs.
• Installing and maintaining the administrative and monitoring tools necessary for high levels of availability and performance of the Epic system.
• Understanding performance metrics, monitoring system performance, and troubleshooting issues.
• Managing the logins for different types of access, including login behavior, and working environment configuration.
• Applying Cachà (Iris) and Epic upgrades and updates to production and nonproduction environments.
• Configuring and maintaining environment copies according to the environment strategy.
• Responding to emergency and afterhours issues.
• Engaging in capacity planning exercises to ensure adequate system resources.
• Collaborating with IT/EMR teams and Epic to ensure proactive support.
• Writing and maintaining scripts to improve system management tasks.
• Participating in your change control process for all planned application and technical activities.
• Maintaining and testing processes related to business continuity.
• Following vendor and Epic best practices for hardware and software configuration.
• Creating, maintaining, documenting, and testing backup and recovery strategies.
• Cross training in the roles and responsibilities of other IT team members to ensure adequate coverage for FCNs operational needs.
• Assisting IT team members in responding to general phone calls and documenting problems in ticketing system.
• Other duties as assigned.

Core Competencies

Adaptability/flexibility: Demonstrating flexibility with respect to changing end-us