Jobs for People with MS: National MS Society

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview The Senior Manager of Advanced Enterprise Product Support Engineering at T-Mobile is a critical leadership role responsible for overseeing a team of product engineering experts in resolving complex network, platform and product issues to ensure optimal customer satisfaction. This position plays a pivotal role in managing and guiding ITIL Incident Management activities, collaborating with cross-functional teams, and enhancing product quality through effective troubleshooting and innovative solutions. The role requires a deep understanding of various technologies across wireless, wireline, and satellite connectivity, as well as LAN and WAN environments. By providing advanced technical support and maintaining strong partnerships with internal and external stakeholders, this leader ensures the stability and reliability of T-Mobile's product offerings. Ultimately, this role contributes significantly to the company's commitment to delivering exceptional service and maintaining a competitive edge in the telecommunications industry. Job Responsibilities: Oversees a team of engineering experts in resolving complex network and product issues to ensure optimal customer satisfaction Manages and guides ITIL Incident Management activities to maintain service quality and efficiency Collaborates with cross-functional teams to enhance product quality and resolve technical challenges Develops innovative solutions to improve the stability and reliability of product offerings Maintains strong partnerships with internal and external stakeholders to support business objectives Ensures adherence to technical standards and compliance with regulatory requirements in all project implementations Education:Bachelor's Degree Computer Science, Engineering, or Information Technology (Required) Master's/Advanced Degree Computer Science or Data Science (Preferred) Work Experience:7-10 years Leading ITIL Incident Management activities in a telecommunications environment (Preferred) 7-10 years Managing cross-functional teams in engineering or product support roles (Required) More than 10 years Developing and implementing troubleshooting protocols for wireless, wireline, satellite connectivity, and LAN/WAN environments (Required) More than 10 years Experience in designing, implementing, and supporting cellular core and RAN networks, as well as wireline networks (i.e MPLS, SDWAN) (Required) Knowledge, Skills and Abilities:Leadership Ability to lead and manage a team of engineering experts, fostering a collaborative and innovative work environment. (Required) Problem Solving Expertise in identifying, diagnosing, and resolving complex network and product issues to enhance customer satisfaction. (Required) Cross Functional Relationships Proficiency in collaborating with various departments and stakeholders to ensure seamless operations and effective incident management. (Required) Technical Leadership Strong technical acumen in wireless, wireline, satellite connectivity, and LAN/WAN environments to guide advanced support initiatives. (Required) System Infrastructure Expertise: Advanced knowledge of cellular infrastructure, inclusive of LTE, 5G (NSA and SA), and how all the elements interact; IP and backbone networks, along with associated routing protocols necessary for its function (i.e BGP); CoS/QoS mechanisms in both wireless and wireline infrastructures; security principles and best practices; including general configurations of firewalls, VPN conce