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T-Mobile USA, Inc Solutions Engineering Specialist - Collaboration in Bellevue, Washington
Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! Job Overview The Sr Solution Engineer (SE) partners with Business Sales to sell T-Mobile for Business products and services by using their strong technical skills, experience, and industry knowledge. SEs engage in pre-sales activities by consulting on customer opportunities to gain an understanding of their business, identify their business challenges, and develop solutions that meet their needs. The Sr. SE, Specialist architects and designs solutions, provide presales technical support in sales presentations, product demonstrations, provides answers to customers' technical inquiries and is seen as a leader among their peers. SEs further support Business Sales by reviewing specific customer opportunities and sales funnels. SEs will keep the Business Sales teams they support apprised of relevant technologies and industry trends. SE's will maintain specialist/expert level knowledge of Collaboration Solutions, collaborate with customers, SEs, and Sales teams to drive sales and complete financial targets. Acquire and/or maintain product-specific certifications as the as necessary , Understand and present product roadmaps as needed, assist with post-sale support/issues as engaged by SETC, maintain an understanding of T-Mobile wireless network and related key technologies, and maintain high-level understanding of network solutions, products, and technologies. SEs maintain their technical skills and industry expertise by participating in internal and external training opportunities. SEs also pursue and maintain partner or industry certification as required for their position. The Solution Engineer, Specialist is a technical leader with good eye for business demonstrating technical background, critical thinking, social skills and leadership prowess to successfully deliver innovative and differentiated products for the T-Mobile for Business organization. Job Responsibilities: Pre-sales Activities (including, but not limited to) provide RFP technical recommendations, strategize with sales team to improve Regional/National sales, own customer technical relationships, understanding nuances, and drivers, design and architect services and solutions, uncover opportunities and recommend solutions, partners ability to review and demonstrate product roadmap to customers and sales team, engaged for Executive Briefing Center presentations Act as technical SME within the Solution Engineering organization for Collaboration applications, concepts and design Design and support implementation of PoCs/RoVs to specific customer expectations. Implement Go to Market strategy with sales, product, and 3rd party vendors Assist with training and user documentation for the Solution Engineering and Business Sales organizations. Partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide feedback, support special projects, and engage in market-level opportunities. Education: Bachelor's Degree STEM (Required) Work Experience: 4-7 Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external contacts in a matrix environment, technical leadership and project management, and providing strategic direction in a leadership role 2+ years' of engineering/supporting collaboration services Experience with container environments such as Kubernetes Public cloud certifications preferred