Job Information
Zscaler Resident Consultant - Professional Services in Bellevue, Washington
About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. This opportunity is for a Resident Consultant position and the candidate will perform the majority of their work at customer on-site. Professional Services Consultants at Zscaler help their customer(s) properly deploy, configure, and operationalize their Zscaler solution throughout the lifecycle of the assigned engagement (usually a minimum of 12 months). Zscaler Resident Consultants are experts in their field and are expected to integrate with the customer's team(s) in order to ensure Zscaler's solutions are proper designed, configured, resilient, and that overall best practices are followed. Responsibilities: Become a Zscaler cloud services expert through self-study, company training, and a desire to excel. Collaborate with and assist the larger Zscaler Professional Services team to ensure the continued success of your fellow team members, Zscaler, and our customers. Integrate with Customer's cyber security/network security team(s) to assist in integrating Zscaler solutions into the customer's environment by providing configuration guidance, recommendations, best practices, etc. Assist customers with testing and troubleshooting. Escalate to Zscaler Support, Engineering, and/or Cloud Operations as required. Provide regular status reports for critical incidents, projects, and proactive services to both the Customer and Zscaler-internal teams. Respond rapidly to unplanned events, including after hours for Severity 1 issues. This includes a willingness to work out of normal business hours without prior notice (upon customer demand). On an as needed/pre-approved basis, travel to customer location(s) to assist with short-term customer objectives. Be able to pass customer-required drug-screening and/or background checks. Zscaler recruiter/hiring manager will provide details on the exact requirements when discussing this opportunity. Meet customer COVID vaccination requirements or qualify for a reasonable accommodation (as defined by customer). Zscaler recruiter/hiring manager will provide details on the exact requirements when discussing this opportunity. Qualifications 6+ years of prior work experience in similar positions (e.g. Solutions Architect, Systems Engineer, Professional Services Consultant, or a Support Engineer). Deep understanding of networking and/or security in Enterprise environments. Able to learn and support cutting-edge technologies while context-switching. Strong understanding of how to navigate technical and architectural discussions. Comfortable talking about technical topics/issues with business people and business topics/issues with technical people; Able to express complex concepts in plain language to reach broader audiences. Excellent communication and follow-up skills across internal and external organizations. Familiarity with IPSEC, GRE, HTTP/HTTPS, and DNS protocols. Familiarity with Proxy, SSL, and SSL Inspec