Jobs for People with MS: National MS Society

Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! Job Overview Are you passionate about driving initiatives that make a real difference in the lives of millions? At T-Mobile, we are using our network, size, and scale to be an even greater force for good in wireless and the world we live in. In this role, you'll be the go-to expert on our flagship social impact programs, like Project 10Million and Welcome.US, leading the charge to ensure they run like clockwork. Your role is pivotal-growing T-Mobile's impact, problem solving on the fly, enhancing functionality, and elevating the customer experience to new heights. With your finger on the pulse of our operations and your eye on the horizon, you'll help marry our lofty business goals with technical prowess. Your work will ensure that our Corporate Responsibility efforts are not just promises, but actions with deep impact across communities. Your day-to-day will be a blend of collaboration with diverse teams and critical thinking that keeps our programs accessible and understandable. You'll be the linchpin that ensures smooth sailing for our internal and external partners, always ready to tackle challenges with a growth mindset. Your ability to be curious, critically think, and connect the dots across disparate areas will steer our programs toward amazing customer experiences and create meaningful impact. You will empower and benefit millions, creating pathways to connectivity and opportunities for all. If you're ready to make a mark and lead with purpose, we're looking for you. Job Responsibilities: Own the end-to-end customer experience and roadmap of T-Mobile's Connectivity for Good initiatives, including but not limited to Project 10Million and Welcome.US. Partner with internal and external partners to understand current customer experiences and identify areas of opportunity, while balancing business goals with technical knowhow to achieve optimal solutions for customers. Conduct quantitative analysis to identify product innovation opportunities or root cause of issues, assess opportunity size and impact, and support decision making. Work with partners to secure and maintain funding and prioritization. Recommend product feature set and positioning strategies to improve customer experience, and drive or support growth. Leverage customer insights for product vision, strategy, roadmap, priorities. Actively look for opportunities to delight or meet customer's unmet needs and ensure our programs are easy to understand and accessible. Help to triage, solution, implement and call out technical and device issues as they arise. Generates and maintains dashboards and reports that track program health and success metrics. Collaborate with technical and non-technical teams, including supply chain, commercial accounting, marketing, legal, go-to-market, communications, and finance. Qualifications: Bachelors Degree in Marketing, Business, Communications, or relevant field of study 4-7 years in product management or technical program management with a focus on systems. Strong ability to communicate with leadership, while employing a high degree of collaboration and influence. Demonstrated ability to identify, analyze, and synthesize product use data. Ability to apply data analysis to real-world business situations. Experience in delivering large and complex business/technology initiatives. Strong requirements elicitation, and proven writing skills including the ability to write conci