Job Information
Ground Force Parts Support Representative in Belgrade, Montana
Responsibilities
Responsible for the accurate quotation of TowHaul OEM parts
Responsible for processing and tracking of customer orders for TowHaul OEM parts
Work with engineering, systems, purchasing, and production teams to provide estimated lead times for delivery
Customer communication and follow up throughout the quotation and order process
Report problem areas to applicable internal team (service, engineering, sales, executive)
Qualifications required
Minimum 2 years of customer service experience
High level of accuracy and attention to detail
Strong written and verbal communication skills
Must be proficient in MS Office, CRM
Demonstrated ability to communicate, present and influence credibly at all levels of the organization
Experience in delivering client-focused solutions based on customer needs
Proven ability to follow specific instruction, manage multiple projects at a time while paying strict attention to detail
Must be able to work effectively with both internal and external customers
Valid drivers license
Qualifications desired
Ability to read, understand, and decipher parts manuals and technical drawings
Experience utilizing Epicor ERP software
Experience using Solid Works a plus
Foreign language skills a plus
Success factors/job competencies
Strong team contributor
Excellent communication and listening skills
Loyalty and commitment to TowHauls culture of innovation
Highly detailed and highly accurate
Must be able to accurately follow instruction
Physical demands and work environment
The physical demands and work environment described here are typical, however not intended to be all-inclusive and are subject to change per the environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions for the position.
Required to sit and stand at workstation.
Expectations
All employees are expected to interact with other members of the organization in a professional and respectful manner, with the goal of producing on-time and high-quality work being the highest priority.All employees must maintain excellent communication with supervisors and engineers and a professional attitude and approach to issues within the company.
We are a drug free workplace and require pre-employment testing.
Benefits of Employment
In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, and 401(k) with matching contributions. We provide our employees with a smoke-free, drug-free workplace.
About Us
For over 40 years, TowHaul has been dedicated to designing and manufacturing the most reliable, efficient, and adaptable off-road equipment in the mineral extraction industry. Driven by customer need, we have created custom solutions for towing and hauling in the most extreme conditions on Earth. From the Australian Outback to the Arctic Circle, TowHaul creates products that meet and exceed our customers towing and hauling needs. For more information visit www.towhaul.com
We are a Solution Driven manufacturer for the mining industry. At Ground Force Worldwide we design, engineer and manufacture the Worlds Finest Mine Support Equipment. We offer a diverse product line for surface & underground mining and have trucks working in over 60 countries worldwide. We have been providing our customers and dealers with custom solutions for over 30 years. Our history of innovation and strong customer relationships around the world prove us a World Leader in our industry. For more information, visit www.gfworldwide.com.
Federal Signal Corporation (NYSE: FSS)...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity