Job Information
CARTER BLOODCARE IT Support Specialist (Information Technology Support Specialist) in Bedford, Texas
THIS IS A PART TIME POSITION: WEEKENDS (SATURDAY and SUNDAY 6:00 AM TO 6:00 PM)
PRINCIPAL ACCOUNTABILITY
Under the direction of the Manager of IS Operations, the IT Support Specialist 1 is primarily responsible to account for and maintain all hardware including PCs, monitors, winterms, printers, scanners, faxes, barcode readers, phones, etc., for the entire facility or the company. Also, the candidate must be able to c
ommunicate with staff as required -- keeping them informed of incident progress, notifying them of impending changes or outages. In addition, this includes installing, diagnosing, repairing, maintaining hardware and IT equipment.
The position will be responsible for provision of user support for blood banking and non-blood banking applications.
Regular full-time attendance is required during office hours.
In addition to regularly scheduled hours, the candidate is subject to working overtime, weekends, holidays, late evenings, and early mornings.
EDUCATION
IT certificate or computer-related degree from a university or technical school preferred
Minimum of high school diploma or GED required
1 or 2 years of college or an Associates Degree preferred
EXPERIENCE
One or two years of field experience, customer service, and records keeping duties preferred.
One or two years of working experience with computer equipment preferred.
One or two years of network and network component experience preferred.* *
SKILLS AND KNOWLEDGE
Excellent record keeping and organizational skills.
Excellent communication skills - both written and oral.
Accurate documentation and ability to follow-through.
Knowledge of computer equipment (PCs, monitors, printers, scanners, faxes, barcode/readers, phones, etc.).
Provide IT Support relating to technical issues involving core business applications and operating systems.
Ability to perform preventive maintenance on IT equipment in a timely manner.
Ability to understand and follow-through Standard Operating Procedures, Policies and/or Guides.
Ability to install, diagnose, repair, maintain, and upgrade all hardware and equipment while ensuring optimal workstation performance.
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