Jobs for People with MS: National MS Society

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

The Business Systems Analyst will fulfill a critical role both optimizing our analysis and solutioning of Salesforce challenges. The Business Systems Analyst will partner with both the Plan Team as well as the Build Leader in analyzing and coordinating a high volume of enhancement and maintenance requests related to Salesforce functional areas. 

Imbedded in the Build Team workstream for SFDC, this individual will groom requests, validate requirement completeness and accuracy, prepare preliminary estimates, promote approved requests to backlog, and perform preliminary scheduling.

We are looking for someone that is a self-starter with the right mix of Salesforce Business Systems Analysis and business process understanding that can roll up their sleeves and hit the ground running. Ideally, this candidate will have prior experience in a global technology company enabling Salesforce continuous improvement.

Job Description

• Serve as the gateway to the Salesforce build team collaborating with business stakeholders to understand customer journeys, elicit business requirements, and identify opportunities for business process improvements

• Work with business stakeholders to refine user stories, breaking down high level information into detailed requirements with clear success criteria that translate into technical designs enabling development

• Drive approval process for groomed enhancement requests, ensuring adequate problem/opportunity identification, completeness of requirements, and solution feasibility

• Continuously collaborate with Solution Architects and Developers to design enhancement solutions that support business requirements and customer journey alignment

• Develop and maintain technical specifications and end user training materials

• Coordinate and support software enhancement testing and support quality assurance activities as needed

• Analyze and troubleshoot tier three functionality issues, identifying root causes and escalating remediation

• Work with the security and compliance team to ensure applications and enhancements are compliant and secure, adhering to established processes/procedures

• Assure continuous application service delivery success by maintaining a deep understanding of application design architecture, capacities, and application/integration performance

Qualifications

• Salesforce Business Systems Analyst experience including enhancement roadmap management and larger Salesforce transformation projects

• Ideal candidate will have subject matter expertise in L2O, CPQ, CPQ Billing with technology and development best practices in a global SaaS or Consumption based technology company

• Deep knowledge of Salesforce Lead to Cash functionality, business systems analysis, SDLC, and related processes

• Demonstrated ability to understand complex business processes and customer journey aspirations, breaking opportunities and problems down into deliverable enhancements and improvements

• Experience in an agile environment, grooming and estimating stories utilizing Jira

• High level of organization and attention to detail emphasizing process, completeness and accuracy

• Ability to collaborate and coordinate with others to achieve measurable outcomes

• Excellent communication skills, including the ability to tailor communications to the audience with the required cadence to ensure alignment

• Bachelor’s Degree in Computer Engineering, Business Administration or Information Systems, Salesforce Business Systems Analyst certification required

Additional Information

*What's in it for you? *

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly .

• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.

• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries .

• An environment that fosters innovation, enables creative collaboration, and allows you to grow .

• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.

• A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

• A relocation team that is eager to help you start your journey to a new country , always there to support and by your side.

• Attractive compensation packages and stock purchase options with numerous benefits and advantages.