Jobs for People with MS: National MS Society

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Penn Primary Care and Specialty Practices

Department: Quality & Patient Safety

Location: Location: 50% travel to PA/NJ practices, 50% hybrid (Bala Cynwyd)

Hours : Full-Time

Summary:

• The Quality and Patient Safety Manager participates in the planning, implementation and evaluation of the quality, patient safety and operational performance improvement program. The manager serves as the project manager for entity quality and safety projects, while also serving as an advisor and local change agent for practices and other areas as assigned. The Quality and Patient Safety Manager provides teams with the most current PI methods and tools, including project management support. This work includes, though is not limited to, facilitation of PI projects and workshops, management and surveillance of data for PI opportunities, messaging trends in the data to departments and staff, education of staff in the latest PI methods, and responding to serious patient safety events. This positon is accountable for facilitating improvement in the areas of clinical quality and patient safety, patient satisfaction and clinical operations.

Responsibilities:

• Facilitate improvement in patient satisfaction, patient safety, clinical quality and operations.

• Oversees the Patient Centered Medical Home (PCMH) recognition process or other internal/external quality program for patient care

• Utilize and share with teams the various PI tools, methods and approaches

• Facilitates projects and workshops to support teams, maintaining a collaborative partnership with practices and the entity corporate team

• Serve as a change-agent to local practices in their efforts for quality/safety improvement

• Ensuring compliance of external and internal regulatory requirements such as Laboratory, Infection Control, OSHA, etc. Effectively utilize Penn Medicine resources for content expertise

• Understand, disseminate and communicate trends in data.

• Explain the meaning of data, how it compares to benchmarks. Identify, implement and monitor action plans to address opportunities for improvement

• Promotes a culture of safety; assists with the Patient Safety Culture Survey and action plan. Helps develop project plans and facilitates improvement in our risk reduction initiatives

• Oversees the training, monitoring of event submissions, event trends and action plans as it relates to quality patient safety. Responds to serious safety events and communicates to practices and leadership as appropriate

• Responsible for the creation, review, revision and communication of clinical/safety related policies

Credentials:

• Six Sigma Green Belt/Lean (Preferred)

Education or Equivalent Experience:

• Bachelor of Arts or Science (Required)

• Masters degree (Preferred)

• 5+ years Knowledge and experience in quality improvement modes, such as Lean/Six Sigma, the IHI Model for Improvement, or Human Factors Engineering required. Knowledge of Joint Commission, CMS and Pennsylvania Department of Health standards/regulations (Required)

• Clinical experience is preferred, although candidates with non-clinical degrees, such as MBA, MPH, or MS will be considered if there is commensurate work experience in healthcare performance improvement. Prefer prior experience in ambulatory/practice settings although hospital based experience will be considered

• Knowledge of national standards and outcomes for quality, safety and healthcare – HEDIS Measures and Value Based Purchasing, AHRQ, US News and World Report rankings. Experience with Root Cause Analysis (Preferred)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 224309