Jobs for People with MS: National MS Society

JOB REQUIREMENTS: The Cana Island Sr. Crew Leader works as an assistant manager and leads the team on the island when the site manager is not present. This position includes the role of Visitor Services Associate, while also working to supervise when needed. This person will work in a variety of roles to meet the overall needs of the Cana Island Light Station and the Door County Maritime Museum. The person in this role will be engaging, and highly capable in all areas related to operation of the admission desk, retail store, and customer service; creating positive and memorable experiences for our guests. These staff members are the \"face of Cana Island & the Museum\" and interact with all guests, many of our donors, as well as our museum volunteers. Ability to work in a fast paced environment while maintaining a friendly and professional attitude; Handle cash and credit card transactions at the Admissions Desk, including admissions, store sales, and guest interactions; Warmly greet visitors; Communicate general information and history of Cana Island Light Station and Door County Maritime Museum; Explain the fee structure and tower times and delays; Maintain radio contact with store and tower personnel; Maintain accurate records of visitor count and monies received; Responsible for keeping area neat and clean at all times; Provide excellent customer service; promote the museum\'s mission and vision in all activities; Regularly communicates with management about visitor experiences including their ideas and concerns; Assist other crew with receiving, and preparing merchandise for sale; Maintains an expert level of knowledge and proficiency in the museum\'s Point of Sale computer system; Assist museum in meeting goals by promoting museum memberships, programs, school and group experiences and special events; Be accountable for cash handling, including opening and closing drawers, counting cash, making deposits, making sure enough change is in the drawer; Consistently punctual, dependable and prepared for scheduled shifts, meetings, events or programs; Perform other duties as assigned; ***** OTHER EXPERIENCE AND QUALIFICATIONS: Excellent public relations and customer service skills, including customer service concepts and techniques; Strong computer skills and a ability to learn Point of Sale computer systems and software; Demonstrates resourcefulness, good judgment, and excellent interpersonal and communications skills. Can effectively listen and interpret the needs of the customer and make appropriate recommendations; Self-motivated with a strong work ethic; ability to be both helpful and assertive when promoting museum membership, programs and events; Good problem solving skills; Ability to work independently and collaboratively; Shows sensitivity to diversity including individuals with physical challenges or special needs; ***** APPLICATION INSTRUCTIONS: Mail a Rsum: Door County Maritime Museum & Lighthouse Preservation Society, Inc. Attn: Megan Dietz 120 N Madison Ave Sturgeon Bay, WI 54235 E-Mail a Rsum: mdietz@dcmm.org E-Mail a Work Application: mdietz@dcmm.org