Job Information
Foundation Communities Senior Program Coordinator in Austin, Texas
Position Description : The Senior Program Coordinator oversees day-to-day operations of the Health Coverage program, including appointment schedules, staff training, one-on-one client support, and preparations for Open Enrollment. This position also supervises and supports Health Coverage staff (permanent and temporary) and volunteers.
Primary Duties/Responsibilities
With the Health Coverage Program Manager, develop program structure and operations that lead to the successful completion of program goals and all grant requirements.
With the Health Coverage Program Coordinators, develop and implement operating procedures to promote empathetic and efficient service delivery.
Provide direct supervision, coaching, and support to Health Coverage staff and volunteers to ensure strong performance and employee engagement.
Maintain relevant certifications (including Community Health Worker certification and Navigator certification through the Centers for Medicare and Medicaid Services) while proactively expanding knowledge and expertise in health coverage and the local health delivery system
With a trauma-informed approach, help clients enroll in health insurance and utilize their coverage to receive care.
Organize, create, update, and maintain training materials; deliver training for staff and volunteers on year-round and open enrollment topics; utilize existing and new training software and platforms.
Serve as a designated site manager or supervising site manager during Open Enrollment as needed.
Assist with client engagement and communication with existing and new clients and manage phone banking projects including Document Uploads, Coverage to Care and Marketplace Assister Community (MAC).
With the Health Coverage Program Coordinators, oversee the collection of client stories along with accurate and timely data entry.
Other duties as assigned
Minimum Requirements
Expertise in health insurance, particularly the Federally Facilitated Marketplace and the local healthcare delivery system
Ability to maintain and expand expertise by following current events and policy changes, reviewing research, and meeting with local stakeholders
Ability to communicate clearly and effectively, verbally and in writing
Experience coordinating community programs or services
Experience supervising staff
Ability to maintain composure and patience in stressful situations
Detail-oriented with strong organizational skills
Proficiency in using standard office computer programs and databases
Ability to work on a team while also handling individual responsibilities independently
Ability to collaborate and communicate effectively with people from diverse backgrounds
Demonstrated commitment to diversity, equity, and inclusion
Preferred Requirements
Ability to read, write, and speak Spanish
Healthcare, case management, or health insurance knowledge preferred
Experience working in an atmosphere with high client demand
Working Conditions
General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
Physical Requirements
Requires sitting or standing at a desk for long periods of time indoors. Eye and hand coordination for viewing of monitor screen and multiple reports along with high volume of keyboard use.
Compensation
$55,000/year
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
Foundation Communities provides an excellent benefits package including employer paid health benefits, 401(k) investment opportunity, Employee Assistance Program, paid vacation, holiday, and sick time.
Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.
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