Job Information
Omni Hotels Owners Club Member Experience Planner in Austin, Texas
Location
Barton Creek Resort & Spa
Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.
Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.
Job Description
Omni Hotels & Resorts is seeking an Owners Club Experience Plannerfor the beautiful new Barton Creek Country Club!
Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2023
The primary purpose of this position is to be accountable for The Owners Club Members, Affiliate Members and Guests daily activities, itinerary planning, requests, reservations and assistance.
Responsibilities
Maintain an ample supply of current information, including rates and schedules.
Perform in a manner that demonstrates the philosophies of “Star Service”.
Ensure immediate response is given to any and all Member’s inquiries, comments and concerns.
Initiate and maintain positive communication with Members.
Treat each Member, Member candidate, and other Employee Partners with courtesy, dignity and respect while maintaining a consistent professional manner.
Possess a professional appearance and is capable of resolving conflict.
Maintain Member History Records and monitor for comments that are pertinent to the Owners Club Operation and Member satisfaction.
Be knowledgeable, coordinate and communicate all resort activities including: transportation (shuttle/ rental cars/ airline), dining reservations, floral requests, amenity requests, grocery shopping, Tee Times, spa services, children’s program, boating, tennis, fishing, golf instruction, babysitting, biking, food and beverage offerings, Resort special events, local events, etc. for Members, Affiliates Members and Guests.
Assist with pre-arrival functions and responsibilities.
Maintain current knowledge of all activities and events at Barton Creek and surrounding areas.
Maintain member website.
Ability to type and format all arriving Member information.
Assist Members with sending and receiving packages, FedEx and faxes and log accordingly for tracking purposes.
Answer phones and record messages or directs calls accordingly.
Organize and coordinate newspaper delivery.
Implement and maintain CSF and complimentary billing system.
Must adhere to all various written mandatory Owners Club Standards of Operation policies and procedures, manuals, memos and oral instructions.
Keep management aware of Member concerns and assist in implementing corrective measures when deemed necessary.
Have a thorough understanding of Affiliate Clubs, services, amenities and offerings.
Initiate and maintain effective positive communication between co-workers and other departments.
Assist in and be accountable for the timely completion of any projects as requested.
Communicate pre-arrival information to Front Desk to ensure a quality arrival.
Communicate with Club Manager to ensure proper tracking of all reservations.
Periodically inventory and reevaluate all supplies.
Responsible for all pre-arrival correspondence and revision for the Members, Affiliates Members and Guest pre-arrival itineraries.
Qualifications
Minimum one year administrative experience is required. Experience in a club/membership based environment is also a plus.
Proficient in Microsoft Office
Physical Requirements:
The ability to sit and utilize telephone/computer for an extended period.
The ability to walk and stand on feet for an extended period.
Working Environment:
Office environment with frequent travel around property.
Tools & Equipment:
Computer, copy/print/scan/fax machine, files
Microsoft Office, Synergy, Birchstreet, Concur, Opera, TSW
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com
Job LocationsUS-TX-Austin
Posted Date3 weeks ago(5/22/2024 6:36 PM)
Requisition ID 2024-110311
of Openings 1
Category (Portal Searching) Administrative/Clerical