Job Information
Everi Games NOC Engineer (Network Operations Center (NOC) Engineer) in AUSTIN, Texas
::: {#external-jobs-show-description}
This position will be working the
DAY Shift, 5 days per week ( Thursday - Monday 6AM-2:30PM PST)
:::
What Will You Be Doing?
::: {#responsibilities-body}
- Provide tier two phone and email support to internal and external customers; escalate issues to development and management as appropriate.
- Develop, maintain, and manage relationships with internal and external customers, following up daily on tickets as required.
- Assist customers with timely resolution of complex issues, providing technical support and problem determination.
- Troubleshoot and resolve simple to complex network outages (layers 1-3) and service interruptions
- Use monitoring tools and applications to ensure operational efficiency for all customer environments.
- Follow the life cycle of hot issue tickets that require development work, from creation of ticket to deployment of final resolution; maintain a documented timeline of events for reporting.
- Serve as liaison between vendors and customers in communicating status of open issues and corrective action plans.
- Performs analysis and executes scripted tasks using server tools.
- Records all support calls and tasks in ticketing system.
- Act as part of the Global Operations team in monitoring the overall infrastructure.
- Participate in on call rotation
:::
Skills, Knowledge, and Expertise for the job:
::: {#skills-body}
- Bachelor's Degree in Information Technology or a combination of education and equivalent work experience in a related field required.
- Ability to obtain and maintain gaming license(s), as required
- 2-5 years of experience in a network operations center / technical support environment.
- Experience working with ISP vendors.
- Proficient knowledge of Windows applications and operating systems.
- Strong networking and PC knowledge.
- Knowledge of server hardware, peripherals, and management systems.
- Knowledge of networking devices, including switches and routers. (Fortigate, Cisco)
- Knowledge of network, systems, and IT infrastructure management systems.
- Experience with network monitoring tools.
- Experience with CRM platforms.
- Gaming experience and gaming license are highly desirable.
:::