Jobs for People with MS: National MS Society

IT Support Specialist - Austin, Texas

The Office of the Governor is looking for an IT Support Specialist (Information Technology Support Specialist II - III) to work in the Information Services Division.

Who We Are

The Office of the Governor works to build a healthier, safer, freer, and more prosperous future for all Texans. We are located primarily within the Texas State Capitol Complex in Austin.

What You'll Earn

The salary is $4,583.34 - $5,416.67 a month ($55,000.08 - $65,000.04 a year).

Benefits include medical insurance, sick leave, and vacation leave. Also, State of Texas employees are eligible for a defined retirement plan. Learn more: .

What You'll Do

This is a job that performs moderately complex (journey-level) to highly complex (senior-level) computer systems support work in a help desk setting. Work involves providing first-line assistance for operational problems of agency IT systems and automated office equipment in a stand-alone, network, or mainframe environment. May assist other staff in performing work of greater complexity.

• Reviews and prioritizes incoming operational issues and requests for technical assistance related to computers, software, and standard office equipment; identifies and logs the type of problem or request; and monitors the status to ensure a timely resolution.
• Provides routine technical assistance troubleshooting software and hardware problems, as well as office equipment such as phones, cell-phones, and printers; recognizes and escalates difficult problems to a higher level of support.
• Provides guidance to OOG staff on installation standards, operating standards, new procedures, and peripheral equipment functions.
• Installs, maintains, and performs minor repairs to hardware, software, or information resources equipment.
• Detects errors in job control statements and notifies affected parties following established procedures.
• Performs system cleanup and assists in the issuing of equipment to staff and the returning of equipment.
• Maintains records of daily data communication transactions, problems, remedial actions taken, and installation activities.
• Sets up computers and other office equipment for employees; installs standard software; ensures proper installation of cables; and helps users resolve common hardware, software, and network connectivity issues.
• Coordinates and/or updates computers, cell-phones, or other devices used by the agency.
• Assigns logons and rights, print queues, and directory structures; resets passwords, creates divisional groups, and runs security software.
• Maintains inventory of IT assets.
• May prepare reports on systems efficiency and utilization.
• May assist with special projects, as assigned.

How You'll Qualify

IT Support Specialist II

• High school graduate or equivalent; and
• Two (2) years of experience in computer systems support work or other directly related experience.

IT Support Specialist III

• High school graduate or equivalent; and
• Three (3) years of experience in computer systems support work or other directly related experience.

Note: Experience and education may be substituted for one another on a year-for-year basis.

You're a Great Fit with

• Graduation from an accredited college or university with a degree in computer science or a related field;
• Demonstrates knowledge of Windows 10 and 11;
• Demonstrates knowledge of Microsoft Office (Word, Excel, Outlook, and PowerPoint); and
• Experience with Active Directory and Domain environments.

Other Things to Know and When You Should Apply

It's a great job for a professional who likes to perform

computer systems support work

in a help desk setting

.

Apply now by submitting a state of Texas application. Applications are reviewed daily.

Veterans

Veterans, Reservists, or members of the Guard can compare this position t Military Occupations (MOS) at the Texas State Auditor's Office.