Jobs for People with MS: National MS Society

Description We are offering a contract employment opportunity for a Desktop Support Analyst in Austin, Texas. In this role, you'll be an integral part of our technical support team, overseeing daily technical support activities, troubleshooting customer service issues, and providing remote support to our infrastructure teams.

Responsibilities:

• Organize and manage daily technical support activities, ensuring efficient operation • Prioritize and monitor Helpdesk ticket queues, documenting issue resolution in line with SLA's • Regularly provide site status reports and escalate issues where necessary • Offer remote troubleshooting and problem-solving support to infrastructure teams based both in the US and UK • Suggest improvements to current policies/processes to ensure alignment with industry best practices • Provide support to in-country Engineering teams to facilitate their work • Collaborate with management and staff to improve IT solutions continually • Develop and maintain strong relationships with hardware/software vendors • Troubleshoot issues related to internal IT and EIT systems, both hardware and software • Be available after hours if required, to ensure seamless service delivery • Carry out other duties as assigned to ensure the smooth functioning of the IT department. Requirements

· Bachelor’s degree - Information Technology, Computer Science, Information Systems, or a related field, or equivalent detail oriented certifications · 2-3 years of experience working in IT operations · Experience with Microsoft Client operating systems, installation, troubleshooting and support · Experience supporting Office365 application · Knowledge of Active Directory best practices · AD and Azure AD account administration · Firm grasp on IT infrastructure and operations best practices, networking, servers and storage · Understanding of core Windows services, including DHCP, DNS and Group Policy · Understanding of TCP/IP, subnetting, VLAN’s and general networking technologies · Experience with client management platforms such as Endpoint Manager · Ability to support Teams Meeting Room Systems · Awareness of IT policies and compliance requirements. · Analytical thinking to identify and solve technical problems · Ability to research solutions independently · Willing to learn and adapt to new technologies and software · Ability to work effectively in a team and collaborate with other IT professionals · Ability to efficiently manage multiple support requests and prioritize tasks · Strong interpersonal and communication skills

Call today for Immediate Consideration!

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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