Jobs for People with MS: National MS Society

Description We are in search of a Customer Service Representative to join our health insurance team in Austin, Texas. This position revolves around handling customer queries, maintaining accurate records, and efficiently processing applications. As a Customer Service Representative, you will also monitor customer accounts and take necessary actions.

Responsibilities:

• Accurately and efficiently process customer applications for dental and vision insurance plans.

• Actively listen to customer inquiries, displaying empathy and compassion, and employ probing questions to understand their issues better.

• Stay up-to-date with changes in member service policies, marketing campaigns, associations, products/services/solutions to respond accurately to member inquiries.

• Handle member inquiries, ranging from routine to complex, which require in-depth knowledge of Dental & Vision Plans, Services, and Procedures.

• Uphold high standards of member service through timely, courteous, and diplomatic handling of insured and prospective members.

• Research and resolve issues/complaints, determining appropriate resolutions.

• Keep member accounts current, completing transactional requests during the call.

• Identify opportunities to upsell and cross-sell, necessitating a transfer to a licensed representative.

• Strive to achieve business production goals and objectives.

• Ensure first call resolution on all transactions handled. Requirements • Proven experience in a customer service role, preferably in a call center environment.

• Proficient understanding of health insurance benefits and related processes.

• Demonstrable skills in call center customer service, including handling high-volume calls.

• Strong knowledge and understanding of the health insurance industry.

• Excellent communication and interpersonal skills, with an ability to empathize and build relationships with customers.

• Ability to effectively resolve customer issues and complaints.

• Capability to explain complex insurance benefits to customers in a clear and understandable manner.

• High level of accuracy and attention to detail.

• Ability to work well in a fast-paced, high-pressure environment.

• Proficient in using computers and relevant software applications.

• Strong problem-solving skills and the ability to make decisions under pressure.

• Willingness to continuously learn and stay updated on changes in the health insurance industry. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .