Job Information
UNIVERSITY OF TEXAS AT AUSTIN CPE Registrar in Austin, Texas
Provide exceptional customer service to students in credit-bearing and non-credit programs. Exhibit clarity and professionalism in all communication and services provided. Maintain a positive attitude. Provide accurate and appropriate information to students and other constituents via phone and email within designated periods. Support the management and administration of Road to Success Scholars Program.Process registrations and provide registration support for enrollees in for-credit and non-credit courses and programs, including managing processes related to billing procedures in EEVs new Registration and Student Information System (RSIS). Comply with university and unit policies and procedures for all programs supported by EEV. Maintain accurate information in customer management system Salesforce, registration systems, and other department databases. Respond to professional transcript requests and replacement certificates of completion request with corresponding Continuing Education Units (CEUs). Process enrollment verifications for students. Support EEV Registrar with certyfing registrations for students wishing to use Veterans Administration (VA) benefits on approved programs. Create student files and ensure compliance. Submit requests through the various military portals (Air Force, WAWF, MYCAA) and report completion information. Serve as a contact for VA audits and compliance audits.Maintain a general understanding of all funding sources for appropriate guidance to applicable students. Coordinate with various education partners and funding agencies to ensure smooth processing of education benefits for student enrollments. Work with UT Accounting, Wire Transfer, and EMSS Scholarship departments to accurately track funds received by the University and properly apply payments to EEV accounts and student invoices. Coordinate with select education partners to confirm enrollment and financial figures as needed for accounts payable. Serve as back-up for EEV Registrar and provide support for administrative functions related to University Extension, including grade posting and updating, communicating with students regarding appeals and TSI documentation, and testing review. Provide support with the development and maintenance of area process documents.