Job Information
Internal Revenue Service Contact Representative-Direct Hire-Incentive Eligible-Amended in Austin, Texas
Duties
WHAT IS THE SMALL BUSINESS SELF EMPLOYEDDIVISION?
A description of the business units can be found at:https://www.jobs.irs.gov/about/who/business-divisions
Vacancies will be filled in the following specialty areas: Small Business Self Employed Campus Collection Operations - Andover, Small Business Self Employed Campus Collection Operations - Atlanta, Small Business Self Employed Campus Collection Operations - Fresno, Small Business Self Employed Campus Collection Operations - Kansas City, Small Business Self Employed Campus Collection Operations - Philadelphia
- This position is the initial career step toward the full working level. The incumbent participates in on-the-job and classroom training to gain experience in providing a limited range of administrative and technical assistance to taxpayers.
- Interprets and applies applicable portions of basic tax law and regulations, and basic collection techniques and enforcement actions, to advise, inform, assess, and collect taxes, and associated liabilities.
- Researches and analyzes all available information applicable to specific and well-defined collection issues and takes corrective actions needed to close accounts. Explains actions taken. Contacts taxpayers and/or their representatives in response to IRS contacts regarding a limited number of delinquent situations. Provides explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments.
- Advises taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file return and/or pay tax liabilities and encourages voluntary compliance with tax laws.
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``` - Tour of Duty TODs vary by location and will be assigned upon selection. Day Shift hours are between 6:00 a.m. and 6:00 p.m., Mid Shift hours are between 10:00 a.m. and 10:00 p.m., and Swing Shift hours are between 2:00 p.m. and 2:00 a.m. We will try to offer the shift of your preference, but you may be offered an alternate shift upon selection." - Alternative work schedule, staggered work hours or telework may be available. - A recruitment incentive has been authorized for eligible, highly qualified applicants. The incentive will be $2,000 and will require a two-year service agreement. The service agreement details will be provided to new employees prior to entrance on duty. This monetary incentive will be disbursed as outlined in the service agreement.