Job Information
UNIVERSITY OF TEXAS AT AUSTIN Benefits and Authorization Lead and Training Specialist, Revenue Cycle, UT Health Austin in Austin, Texas
Lead and supervise the Benefits and Authorization Specialist team, providing daily direction and support while promoting a collaborative team environment. Partner closely with the Benefits and Authorization Supervisor, Billing and Coding Team Lead and Training Specialist, and Revenue Cycle Manager to resolve issues and ensure seamless patient care. Motivate, train, and recognize team members, ensuring optimal performance and addressing staffing shortages effectively. Assist with complex cases, identify areas for process improvement, and enhance team productivity while maintaining employee satisfaction.Acquire comprehensive skills and knowledge required for all Benefits and Authorization roles, including insurance benefits eligibility confirmation, prior authorization obtainment, and patient financial screening. Act as a subject matter expert, handling escalated issues. Assist with conducting performance evaluations to optimize team efficiency.Participate in new hire selection and conduct training sessions as needed, keeping training materials current and ensuring adherence to new procedures. Assist with maintaining and updating the practices Revenue Cycle Standard Operating Procedures (SOPs).Design and execute learning strategies and programs for Benefits and Authorization staff, focusing on onboarding, continuing education, and skill development. Evaluate training effectiveness and support career development through performance assessments and career path planning. Collaborate with Revenue Cycle leadership to align training initiatives with organizational goals and promote excellence and customer service.Conduct quality reviews and audits of insurance benefits, authorizations, and financial responsibility calculations to maintain accuracy. Assist in monitoring work queues and productivity metrics to ensure targets are met or exceeded; distribute workload effectively across the team. Implement various training methods (e.g., classroom lectures, online modules, job-shadowing) to enhance staff competency and performance.Perform other related duties as assigned.