Job Information
Yancey Bros.co Heavy Rents Service Coordinator in Austell, Georgia
Description
Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
The Heavy Rents Service Coordinator is responsible for ensuring that the heavy rents fleet is well maintained, efficiently turned after each rental, and available for rental at optimum levels while controlling costs through the process.
Primary Responsibilities:
Reviews all rental returns, schedules and approves all required maintenance and repairs
Ensures that warranty is current on all heavy rents machines
Implementing and maintaining a hammer process at all locations
Maintaining damage quotes and ensuring proper documentation available to all coordinators, salesmen and customers
Reviewing and maintaining CTS (Undercarriage) reports and repairs
Reviews all invoicing to heavy rents machines for accuracy and compliance to PO
Coordinates and approves all field service calls; updates log as necessary
Process rental roll out machines through the shops as needed
Works with Rental Coordinators and Service personnel to ensure that all re-rented assets are properly maintained
Ensures that all new assets (including used purchases) being added to the heavy rents fleet are properly inspected and made rent ready
Additional Responsibilities:
Adherence to all Yancey Bros. Co. Safety procedures and standards
Drives continuous process improvement
Evaluates equipment on the rent ready line
Handles customer complaints regarding equipment condition or operation
Performs other duties as assigned by the Heavy Rents Manager
Who We Are Looking For:
To be successful in this position you should have a mechanical aptitude, organized and prior diesel technician experience. You should have basic computer skills, be able to multitask, problem solve and provide superior customer service to be successful in this position as well.
Education/Experience:
High school or equivalent
Required Qualifications/Skills:
3 to 5 years of experience as a diesel technician
Strong mechanical background, especially with diesel powered equipment
Knowledge of DBS and the work order system
Ability to manage through change
Computer skills to include Internet Explorer, Excel, Word, PowerPoint
Must be able to comprehend, speak and write the English language
Must possess excellent interpersonal and communication skills, both in person and over the telephone
Preferred Qualifications/Skills:
Bachelor’s Degree from a four year college or university or related equivalent experience preferred
Knowledge of Spanish language
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Competitive Compensation
Individual Bonus Opportunities Available
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)