Job Information
State of Colorado Office Manager (Aurora) in Aurora, Colorado
Office Manager (Aurora)
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Office Manager (Aurora)
Salary
$66,804.00 Annually
Location
Aurora, CO
Job Type
Full Time
Job Number
TAA-01354-06.2024
Department
Department of Revenue
Division
Motor Vehicles - Driver License
Opening Date
06/24/2024
Closing Date
7/3/2024 5:00 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
14391 E 4th Ave, Aurora 80011
FLSA Status
Exempt; position is not eligible for overtime compensation.
Department Contact Information
Marie Besgrove, HR Analyst marie.besgrove@state.co.us
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department Information
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.
The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video !
Helpful tips for applying:
Applying for a Job with the State of Colorado .
What Happens After You Apply. (https://youtu.be/Bevm6F3LfBM)
Description of Job
Division of Motor Vehicles (DMV)
The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.
Check out this video (https://youtu.be/9isQWl9grYc) to see what it's like to work for the DMV!
DUTIES :
The employee in this position ensures compliance with Colorado Revised Statutes; Federal rules and regulations, Department policies, rules and procedures in the issuance of Colorado documents to qualified applicants; with the primary goal of ensuring the integrity of all documents issued to Colorado residents. This position functions as the primary point of contact to customers at the State of Colorado Driver's License facilities across the State of Colorado, and as such are considered a high volume customer service related position.
Duties include, but are not limited to:
Adjust resources and personnel, as needed, for maximum effectiveness
Responsible for New Performance Plan Year evaluations; Quarterly Performance Progress Reviews; Mid Year and Final Performance Evaluations.
Resolving employee performance concerns and/or disciplinary action
Handles and resolves customer complaints
Processes complicated, or more difficult procedural applications;
Oversee performance of Assistant Managers
Responsible for Accounting and Cashiering Procedures, such as: daily deposit, reconciling employee cash/credit card receipts; verification of funds; employee cashiering.
Performs all functions of line staff, including issuing documents, when business dictates.
This position may be required to travel and work between Driver License Offices. The successful candidate will be required to sit and stand for long periods throughout the day.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application. Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have a Colorado address and a Colorado State issued Driver's License at the time of application.
Class Code & Classification Description:
Technician V (H4M5XX) (https://drive.google.com/file/d/0B4enHpLSVk4ebVRoRUVnYy00ejQ/view?resourcekey=0-TbgYEVVIh1n4skY3x9jzQA)
MINIMUM QUALIFICATIONS:
Experience Only:
Five (5) years of relevant experience in a public-facing customer service, supervisor or managerial environment to include performance management, or regulatory environment role
OR
Education and Experience:
A combination of related education and/or relevant experience in a public-facing customer service, supervisor or managerial environment to include performance management, or regulatory environment role in an occupation related to the work assigned equal to five (5) years
Preferred Qualifications
Additional years of direct supervisory experience leading a workforce interacting with the general public
Additional years of department management experience, establishing performance goals and evaluating workforce performance
Additional years experience in a regulatory environment or technical customer service workplace serving the general public
Intermediate to advanced computer and data entry skills
Driver License Fundamentals (DLF) Certified
Conditions of Employment with the CDOR :
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations .
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.
Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
Recommended attachments: Resume, Cover letter (Optional if Manager is requesting them)
List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
Appeal Rights:
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.
Review of the completed, signed and submitted appeal will be timely on the basis of written
material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgment of the Department’s action.
For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules .
Supplemental Information
Equity, Diversity, and Inclusion Compliance
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jacqueline Brown-Tremble at jacqueline.brown-tremble@state.co.us
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
If not applying online, submit application to:
If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (https://careers.colorado.gov/sites/careers/files/documents/Colorado-Paper-Application-202011-enabled.pdf) (Download PDF reader). Paper applications must be received via email to DOR_talentacquisition@state.co.us by the closing date and time of the application period listed on this announcement.
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
DOR/DMV - Do you possess a current, valid, unrestricted Colorado driver's license? If "Yes", you must list your driver's license number on your application.
Yes
No
02
Describe your supervisory experience leading a workforce that interacts with the general public.
03
Describe your work experience in a regulatory environment or technical customer service workplace serving the general public.
04
Have you successfully completed and passed required Driver License Fundamentals (DLF) training & certification?
Yes
No
05
CDOR - The salary for this position is typically $66,804 annually. Are you willing to accept this salary? Marking "no" may result in removal from consideration.
Yes
No
06
CDOR - Are you aware of anyone with whom you have a personal relationship (including, but not limited to, any family members or those you or a family member have an intimate relationship with) currently employed with DOR? If yes, please provide the name of the employee and the Division they work in. Per DOR Policy OHR-006, family includes spouse, partner, child, parent, sibling, grandparent, grandchild, aunt, uncle, niece, nephew, or cousin, including those related by marriage, civil union, common law, blood, adoption or foster care.
07
CDOR- If you are a current classified employee of another agency or department within the State of Colorado, please indicate your current classification. If not, please simply respond with "NA"
08
CDOR - Did you hear about this job from a DOR employee or job fair/event? If yes, please indicate the name of the employee or event that you attended.
Required Question
Agency
State of Colorado
Address
See the full announcement by clicking
the "Printer" icon located above the job title
Location varies by announcement, Colorado, --
Website
https://careers.colorado.gov/
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