Jobs for People with MS: National MS Society

Aerospace Customer Service Manager

Location CA, Auburn

Department Sales

Employment Type Full Time

Crane Aerospace and Electronics has an exciting opportunity for an Aerospace Customer Service Manager at our Auburn, CA/Vian Enterprises location.

About Crane:

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).

Founded in 1968, Crane Aerospace & Electronics’ Auburn, Calif., facility, owns a rich history of excellence in the design and manufacturing of multi-stage lubrication and gerotor pumps for aerospace and defense applications. Throughout the years, our Auburn team has developed a reputation for providing industry-leading complex, highly engineered flow control products for mission-critical engine/APU systems. Located in the Northern California foothills of the Sierra Nevada Mountain range at a new, state-of-the-art 65,000 sq. ft. facility, start the next chapter of your career with Crane Aerospace & Electronics!

Job Summary:

TheCustomerServiceManager leads and manages contract administration and order management activities including contract administration, customer service and order fulfillmentutilizingCrane Aerospace & Electronics common policies and procedures. TheCustomer ServiceManageris responsible formanaging the Contracts Administration and Order Management teams, ensuring that all necessary actions are taken to adhere to Crane Aerospace & Electronics Group business processes and that customer service excellence is achieved in the mostcost-effectivemanner.

Essential Functions:

• Review andvalidatebookings data ina timelyfashion to support payment of sales commissionsin accordance withthe definedprocess.

• Produce and manage metrics thatdemonstratecontinuous improvement activities for customer satisfaction.

• Manage customer set assignments to balance workload andmaintainability to effectively satisfy customer and organization requirements.

• Responsible for customer satisfactionrelativeto the order fulfillment process including common processes, standardworkand tools.

• Enter andmanage orders and reschedules.

• Any other task assigned by supervisor or management.

Minimum Qualifications :

• Experience:5+ years’relatedexperience in an aerospace industry.3+ years ofpreviousmanagement experience in an aerospace industry.

• Knowledge:Familiar with a variety of the field's concepts, practices, and procedures. Extensive knowledge and experience with Lean.

• Skills/Abilities:Demonstratedability to plan andaccomplishgoals based on extensive experience and judgment. Demonstrated ADVANCED skills inall ofthe following responsibilities: employee development, team building, business acumen, continuous improvement, systems and tools, project management and Communication (written and verbal).

• Education/Certification:BSin Businessor relatedfield.

• Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Top Benefits:

Salary range: $97,900 to $125,800 . Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs.

As a team member at Crane Aerospace and Electronics, you’ll enjoy:

• Benefits: Health care, dental or life insurance starting the first day of the month

• Time Off: 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year.

• 401k Retirement Plan: 401k plan with company match

• Education Reimbursement: eligible after 90 days of employment

You can see a list of our benefits at or visit our website at for more information on our company and great opportunities.

We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.

In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Crane Company is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, religion, sex, national origin, marital status, age, sexual orientation, gender identity, disability, pregnancy, medical condition, genetic information, protected veteran status or any other characteristic protected under federal, state, or applicable local law.

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