Job Information
Chick-fil-A Sr. Lead Advisor in Atlanta, Georgia
Overview
The Sr. Lead Advisor role is responsible for providing outstanding customer service to Restaurant Operators and Team Members regarding their Chick-fil-A (CFA) Supply orders and deliveries. This role will help drive innovative solutions between Restaurants and CFA Supply. The Sr. Lead Advisor role is part of the CFA Supply Restaurant Services Team and will work collaboratively with Restaurants to facilitate Restaurant onboarding, optimize CFA Supply and Restaurant delivery processes and improve overall Restaurant satisfaction. This role supports Owner/Operators within certain markets and requires significant travel and time in Restaurants. This role works closely with Owner/Operators and Restaurant Team Members, Field Operators, and both internal and external Supply Chain partners to facilitate Supply Chain solutions to support Restaurants. To succeed in this role, one must provide remarkable responsiveness to Owner/Operators and our Restaurants, listen attentively, communicate effectively, and influence both inside and outside of the organization.
About Chick-fil-A Supply
Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com.
Responsibilities
To be successful, the advisor will embrace Chick-fil-A’s culture of care, and champion best-in-class customer service to Restaurant Owner/Operators and Team Members. The role will include, but not be limited to the following responsibilities:
Facilitate effective onboarding of Restaurants to CFA Supply
Execute customer satisfaction surveys to gauge Restaurant satisfaction levels
Enable continuous improvement efforts in Restaurants by facilitating effective solutions for Restaurant ordering and CFA delivery processes
Build relationships with Restaurant Operators, Restaurant Team Members, Field Operations, Supply Chain, CFA Supply and external partners, in order to promote overall collaboration and partnership with CFA Supply
Be responsive to the needs of Restaurant Operators and Team Members
Value both results and relationships in all interactions to provide a caring work environment
Be able to navigate confrontational situations, ensuring all parties are treated with honor, dignity, and respect
Minimum Qualifications
Bachelor’s Degree – Supply Chain or Business Degree preferred
5 years of relevant work experience
Good problem solving and analytical skills
A self-starter with excellent project management and organizational skills
Highly motivated with strong interpersonal skills – a team player who can work independently when necessary
Interested and engaged in finding solutions for continuous improvement
Strong personal initiative with limited need for close supervision
Strong written, verbal, and presentation communication skills
Desire for ongoing personal growth and development
Positive orientation towards difficult challenges
Able to anticipate needs, lead multiple projects and manage shifting priorities
Able to travel for 80-90% of the job for Chick-fil-A Operator/market visits and related travel
Preferred Qualifications
Strong distribution, transportation, customer service skills
Strong meeting facilitation skills
Chick-fil-A Restaurant or other foodservice experience
Minimum Years of Experience
5
Travel Requirements
90%
Required Level of Education
Bachelor's Degree
Major/Concentration
Supply Chain, Business or a related area
Minimum GPA (4.0 Scale)
3.0
Job FunctionDistribution
Position TypeExperienced Professionals
Requisition ID2024-17059
Posting Location : LocationUS-GA-Atlanta