Jobs for People with MS: National MS Society

Be a product leader driving Azure reliability experience and customer success!

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience Platform (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.

Our mission at Microsoft is to help every person and every organization on the planet achieve more. As the Azure CXP (Customer Experience) team, our mission is to turn Microsoft Cloud customers into fans. We work closely with customers and teams across Microsoft to understand and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our growth mindset and culture of inclusion are essential to who we are and how we work. Our customers rely on our cloud for their business and reputation every day. You can help us provide our customers with the world-class cloud services they need to succeed. No matter where the customer is in their Azure journey, Azure CXP Customer Reliability Engineering (CRE) team has blended a customer-first and engineering minded approach where we aim to design the whole customer experience from start to finish. We are a team that embraces big opportunities and as part of Azure we constantly innovate and create new solutions to address some of our most strategic and challenging problems. 

We are looking for an experienced Principal Technical Program Manager who will lead a team and be responsible in driving critical programs that drive awareness to engineering around critical customer workloads. In this role, the successful candidate will partner closely with key engineering stakeholders across Azure to drive combined strategy & programs focused on making Azure the safest and most reliable cloud. These programs will be on the leading edge of innovation and will include driving pilots and other experiments that shape ongoing strategy. Balancing analytical and technical skills with the ability to influence decision makers within Azure engineering team would be vital to delivering impact & results.  If you care about reliability in high scale services world, this will be your place.

Every day, our customers stake their business and reputation on our cloud. You can help AzCXP provide our customers with the world-class cloud services they need to succeed.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

Innovate through data-driven pilot programs and experiments, applying systems thinking and a standards approach to solve problems at scale, including automation, while establishing efficient processes for accountability.

Define, implement key results, and monthly report to measure business impact and uncover actionable insights through qualitative and quantitative data analysis.

Drive continuous improvement to customer and engineer experience via empowerment and accountability leading executive reviews, ensuring insights drive meaningful actions.

Gather and analyze qualitative and quantitative data to identify meaningful actions to improve platform quality.

Demonstrate a high bias for action, leveraging situational awareness to influence outcomes and develop scalable strategies for team impact in chaotic and ambiguous environment

Cultivates an inclusive team atmosphere by demonstrating supportive behavior and promoting open collaboration.

Qualifications

Required Qualifications:

• Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development

• OR equivalent experience.

• 4+ years people management experience.

• 3+ years experience managing cross-functional and/or cross-team projects.

• 1+ years of experience in Azure services and capabilities or similar cloud platforms, paired with a proven background in driving quality and reliability improvements.

Preferred Qualifications:

• Bachelor's Degree AND 10+ years experience in engineering, product/technical program management, data analysis, or product development

• OR equivalent experience.

• 4+ years people management experience.

• 8+ years experience managing cross-functional and/or cross-team projects.

• 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos).

Additional or Preferred Qualifications

• Technical foundation, with specific expertise in Azure services and capabilities or similar cloud platforms, paired with a proven background in driving quality and reliability improvements.

• Solid knowledge of program management practices within software development, including a history of innovative problem-solving through pilot programs, prototypes, and growth hacking strategies.

• Exceptional ability to communicate complex technical issues clearly to a diverse audience, including customers and internal stakeholders, complemented by good persuasion skills to influence decisions effectively

• Experienced in on-call incident management and customer-facing roles, demonstrating the ability to handle critical situations with composure and deliver customer satisfaction.

• Business judgment and the leadership to take responsibility while holding others accountable.

• Experience with systems and standards-based engineering organizations, emphasizing a systematic approach to innovation and problem-solving.

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Technical Program Management M5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until June 29, 2024.

#AzCXP

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .