Jobs for People with MS: National MS Society

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We're hiring a National Outreach Client Relationship Consultant in Atlanta, Georgia!

This program is composed of a centralized sales team focused on engaging with customers and prospects through a proactive lens to drive growth.

This open role will be filled for 1 of these 3 teams:

Out-of-Footprint: Proactively engage with customers and prospects located in states without retail branch locations.

Leverage an outbound calling and communication outreach strategy to create and deepen relationships.

Employees within the organization: Proactively engage with employees to deliver employee banking strategy to create and deepen relationships.

Educate and empower employees through financial literacy seminars.

This role requires 25% travel.

Specialty: Proactively engage with specialty customer and prospect segments. Leverage an outbound calling and communication outreach strategy to create and deepen relationships.

Open roles will be on teams with descriptions of each above.

National Sales Client Relationship Consultants build relationships with customers, engaging them via multiple channels including telephone and virtually to provide the best possible counsel while adapting a digital first mindset.

Strong client relationships are based on trust, assessing, and attending to customers’ banking needs, obtaining, and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer’s unique goals and needs.

RESPONSIBILITIES:

• Build and foster relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences.

• Identify solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.

• Maintain a working knowledge of consumer and business banking products, and services including digital products and services.

• Provide a consistent optimal client experience.

• Develop collaborative partnerships with team members and partners to best serve clients.

• Proactively educate clients on emerging and self-service digital products, and services to assist with meeting their financial needs.

• Leverage available resources and technologies to optimize the client experience and serve our clients with operational excellence, and accuracy.

• Display passion, commitment, and drive to deliver an experience that improves our clients’ financial lives.

• Apply strong critical thinking and problem-solving skills to help address the client needs.

• Effective management of time and capacity.

• Strong attention to detail, and verbal and written communication skills.

• Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies, and procedures. Actively participates in any required corporate and business line training in these areas.

• Follow account opening procedures and understand and follow internal suspicious activity referral requirements and processes, as required for this position.

• Follow established policies and procedures in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.

• Actively work with customers to understand each customer's normal account activity, as appropriate for this position.

• Always act in the best interest of the client.

This role Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record.

*The team members in these roles will work in the primary location daily. The address is 2 Concourse Parkway in the Concourse Corporate Center.

Basic Qualifications

• High school diploma or equivalent

• Typically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training

Preferred Skills/Experience

• Banking and call center.

• Passion, commitment, and drive to deliver an experience that improves our clients’ financial lives.

• Effective and confident client communication.

• Proven ability to learn and adapt to new information and technology platforms.

• Experience in financial services and knowledge of financial services industry, products, and solutions.

• Active listening and excellent problem-solving skills.

• Proven customer service and interpersonal skills

• Experience in participating in sales campaigns/promotions

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $25.63 - $28.19

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.