Jobs for People with MS: National MS Society

About this role

About this role

Are you someone who is technically proficient, curious and creative and looking for an opportunity to make an impact to a critical innovation initiative? Do you have a passion for understanding data patterns and trends and an entrepreneurial approach to solving problems? Are you someone who enjoys connecting underlying data to business results and opportunity? We are looking for innovators like you to join our team as a Client Experience Analytics Associate

The Client Experience Analytics Associate is part of the Client Experience Transformation – Data & Engineering team, focused on transforming the experience for BlackRock's clients and colleagues. This role will partner with a diverse mix of internal technology teams, functional business partners, and client businesses to develop impactful metrics and analytics to drive strategic business decisions. You will also focus on building pipeline processes to ingest, clean, and transform our client data, and monitor ongoing data quality. You should have a desire to learn the business context to bridge the gap between business objectives and client data. This role is an opportunity to take the initiative in an environment where data pipelines, processes, and metrics are being built from the ground up to support this transformation!

You should be comfortable working across a variety of technology capabilities, including databases, business intelligence tools, and the underlying data infrastructure. Our team loves simplifying and solving complex problems.

Key Responsibilities:

• Develop management reports, applications, and ad-hoc analyses to provide business insights for senior management

• Identify process and technology capability gaps and opportunities that the CX organization or individual functional teams should address to increase data quality and produce operational metrics

• Create and maintain a unified “one source of truth” view (“analytics layer”) that will provide consistent and easily accessible data

• Manipulate and analyze complex, high-volume, high-dimensionality data from varying sources using a variety of tools and data analysis techniques

• Work with business partners to understand their data and reporting needs and make recommendations on reporting and visualization solutions to accomplish their goals

• Manage and prioritize multiple projects simultaneously, ensuring timely delivery and high-quality results.

• Contribute to the overall strategy and direction of the analytics team, aligning with company’s goals and objectives.

• Provide guidance and mentorship to team members and help them connect business context with technical solutions

Qualifications

We realize excellent data analysts can come from a variety of backgrounds so while we require a Bachelor’s Degree we are open to degrees outside of computer science and information systems if you are curious and have the technical skills we need!

• Effectively manage multiple projects to meet tight timelines

• Proficiency in Data Visualization software such as Tableau or Power BI

• Proficiency in SQL

• Proficiency in Python for data analysis

• Data modeling, and strategies for cleaning and validating data at scale

• Ability to work in a collaborative setting and effectively communicate technical concepts to broad audience

• AI/LLM experience a plus

For Atlanta, GA Only the salary range for this position is USD$112,000.00 - USD$140,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including heath care, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock (http://careers.blackrock.com/) | Twitter: @blackrock (https://twitter.com/blackrock) | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf) and the pay transparency statement (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com . All requests are treated in line with our privacy policy (http://www.blackrock.com/corporate/compliance/privacy-policy#recruitment-privacy-notice) .

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.