Job Information
Sauder Woodworking Co. Customer Service Representative in Archbold, Ohio
Full job description {#full-job-description tabindex="-1"}
Values we are seeking Excellent written and verbal communication skills
- Handle emails, calls, and chats with professionalism
- Communicates clearly with proper grammar and punctuation
Multitasking abilities
- Navigate multiple applications and contacts simultaneously
- Process orders and communicate information with accuracy and efficiency
- Follow procedures and best practices
Problem-solving and decision-making skills
- Actively listens to others and seeks clarification when necessary
- Collaborates and evaluates viable solutions, choosing the one to deliver the best results
- Creative and analytical
Attention to Detail
- Reviews work carefully for completeness, accuracy, and errors
- Performs repetitious or routine tasks with attention and care
- Follows required procedures to ensure all aspects of the tasks are complete
Patience and Empathy
- Able to detect the customer's emotion and understand their perspective
- Able to reply without judgement
- Able to build a trusting relationship
Technical proficiency
- Fluent in MS office and general PC skills
- Ability to learn software applications quickly
Strong time management skills
- Perform within department metrics
- Strive to meet individual goals
Cognitive agility
- Ability to adapt and shift thought processes quickly
- Be open to new approaches
- Participate in projects or tasks outside of the day to day
Essential duties and responsibilities
- Works directly with consumers by phone, email, and chat
- Provides consumers with product, assembly, and warranty repair part information
- Accurately processes orders by following best practices
- Collects and documents consumer feedback thoroughly
- Performs within the department parameters of productivity and contact quality metrics
Requirements
- Associate degree, professional certification, or equivalent experience and training preferred
- Proficiency in Microsoft Office
- Basic Math Skills
- Previous contact center experience is a plus
- SAP knowledge is a plus
Pay Summary Expected offer range: $19.50/hour - $22.95/hour. The actual salary will be based on factors such as relevant experience and skills. The max salary listed is not the top of the pay band.