Job Information
University of Michigan Student Account Assistant in Ann Arbor, Michigan
Student Account Assistant
Apply Now
How to Apply
A cover letter and resume are important submissions for our hiring team to get a sense of your experience. In the cover letter, in two pages or less, please let us know how you will align with your career skills. Submit both a cover letter and resume as one file (because of system limitations). These documents will be used to assess writing skills and your attention-to-detail.
Summary
We are looking for a Student Account Assistant to join our Student Financial Services team in Financial Operations. The Student Financial Services area invoices, collects payment from, and provides customer service for the more than 52,000 students enrolled at the University's Ann Arbor campus. You will serve an important role as the initial contact for student financial account inquiries.
What You'll Do
Answer inquiries and requests received by phone and email from students, parents, or University departments concerning student account activity.
Review student accounts for accuracy and initiate corrections.
Interpret and explain U of M procedures relating to student accounts and refer to appropriate office.
Work directly with financial aid staff to assist students.
Review current term list for Graduate Student Assistant Tuition Waivers and process corrections.
Review accounts to be collected and update on-line collection list to create system-generated dunning notices.
Review monthly past-due participant payment plans and cancel delinquent plans. Answer questions and advise students or parents on payment plan budgets and policies.
Research and process approved student account refunds.
Review and respond to requests for late payment fee reversals and process late payment fee if appropriate.
Other responsibilities as assigned.
Why Work at Michigan?
In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
Flexible work environment
Generous time off
A retirement plan that provides two-for-one matching contributions
Many choices for comprehensive health insurance
Life insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses
Required Qualifications*
Completion of high school education, with college degree recommended.
2 or more years clerical experience in a business office or University setting
Passion for high-quality customer service
Demonstrated ability to contribute to a positive work environment and work independently in a team setting
Excellent organizational skills and ability to handle multiple tasks with varied deadlines
Ability to correspond appropriately with a variety of individuals from diverse backgrounds
Ability to handle difficult conversations
Working knowledge of PCs and desktop software and Google
Work Schedule
This is a full-time position and you would report to the General Account Manager in Student Financial Services. As part of the University of Michigan Finance Division's Future of Work initiative, work may be both onsite and remote based on the needs. Currently, you would be able to work remotely .
Additional Information
NOTE : Candidates for this position must be legally authorized to work in the United States. Visa sponsorship is not available for this position.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
Job Opening ID
250812
Working Title
Student Account Assistant
Job Title
Customer Inquiry Clerk Inter
Work Location
Ann Arbor Campus
Ann Arbor, MI
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Financial Operations
Department
FinOps Student Bus Ops
Posting Begin/End Date
6/26/2024 - 7/10/2024
Salary
$36,000.00 - $39,000.00
Career Interest
Administration
Apply Now