Jobs for People with MS: National MS Society

Customer Success Consultant

Do you enjoy creating a successful sales strategy?

Do you enjoy collaboratingcross-functionally to deliver on project success?

About our Team

Elsevier's latest business approach centres on delivering essential data assets to corporate clients in a DaaS format, aiding their Digital Transformation. The Customer Success Consultant collaborates with customers' IT and data scientists to support DaaS adoption and usage, fostering relationships with stakeholders for success.

About the Role

The Customer Support Consultants (CSC) at Elsevier are crucial in assisting users of Data-as-a-Service (DaaS) solutions, particularly in the Pharma and Life Science industry. They empower corporate clients to optimize the use of data solutions such as ScienceDirect, Scopus, and Reaxys by providing guidance, training, and technical support. Essential expertise in Biology/Chemistry or Life Science and understanding of text and data mining tools. CSCs collaborate closely with stakeholders, liaise between customers and internal teams, and deliver actionable insights. Candidates with excellent technical skills, customer focus, and stakeholder management are sought to enhance the value of Elsevier's DaaS solutions.

Responsibilities

• Collaborating with Account Managers to devise and implement post-sales engagement strategies for DaaS renewals.

• Assisting DaaS Sales Solution Managers (SSMs) in conducting pre-sales needs assessments for intricate opportunities

• Conducting risk analysis for DaaS prospects and categorize use cases accordingly.

• Recording engagements and associated plans in Salesforce for streamlined tracking and management.

• Facilitating customer onboarding to structured and unstructured DaaS solutions

• Delivering training and consultancy services to DaaS customers and user groups, emphasizing scientific and, when applicable, technical support.

• Aiding customers in aligning with product and data delivery teams during migrations of APIs or other data delivery technologies.

• Identifying, monitor, and address project risks and issues related to data delivery and structures within Elsevier’s DaaS solutions

Requirements

• Demonstrate a research-oriented background and mindset, adept at addressing R&D challenges using data from literature-based databases.

• Possess the ability to swiftly and efficiently tackle technical and/or biology/life science-related information hurdles.

• Exhibit proficiency in utilizing text and literature-based databases and tools for text and data mining purposes.

• Knowledge with ontologies, taxonomies, and a conceptual grasp of knowledge graphs, which is highly advantageous.

• Embrace an encouraging mindset, motivating scientists and data scientists to effectively utilize Elsevier’s DaaS assets.

• Possess project management skills, with experience in Professional Services being desirable.

• Demonstrate experience in collaborating with international teams.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Dutch Share Purchase Plan

• Annual Profit Share Bonus

• Comprehensive Pension Plan

• Home, office or commuting allowance

• Generous vacation entitlement and option for sabbatical leave

• Maternity, Paternity, Adoption and Family Care leave

• Flexible working hours

• Personal Choice budget

• Variety of online training courses and career roadshows

• Wellbeing programs and gym facility in the office

• Internal communities and networks

• Various employee discounts

• Recruitment introduction reward

• Work from anywhere

• Employee Assistance Program (global)

• Annual Event

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.