Jobs for People with MS: National MS Society

Job Title: Customer Program ManagerJob Description

We are seeking a Customer Program Manager responsible for the end-to-end success of the product in the Americas. This includes overseeing customer experience, execution of upgrades, ensuring the knowledge of technical teams, and more. The ideal candidate will plan, prioritize, and execute the rollover of product improvements and configuration changes. This role requires operating in complex disciplines where independent judgment in managing tradeoffs, complex situations, and risks is routinely exercised. Additionally, the role involves managing customer escalations and orchestrating organizational efforts to resolve issues promptly to ensure customer satisfaction.

Hard Skills

• First Level University degree (Bachelors); Advanced University degree preferred (Masters, etc.)

• 4-7 years in project management roles or equivalent roles/businesses

• Strong leadership and coordination experience

• Analytical skills

• Ability to convert data into actionable insights

• Proficiency in MS Office Suite

Soft Skills

• Ability to generate strong partnerships with peers, including global interactions

• Effective communication with both ground-level professionals and high-level executives

• Capacity to convey messages in a crisp and engaging manner

Job Type

This is a contract position with a duration of 24 Month(s).

Work Site

This is a hybrid position requiring some days on-site in Alpharetta, Georgia and some days remote.

Work Environment

Hybrid role- 3 days in office, 2 days remote per week. Needs reliable Wifi and home office space.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.