Job Information
Aimbridge Hospitality Club Lounge Attendant in Alpharetta, Georgia
Job Summary
The Club Lounge Attendant is responsible for providing attentive courteous and efficient service to all guests from arrival to departure. The main focus is to engage every guest in conversation and recognition as well as resolve any guest issues immediately. The Club lounge Attendant is available to answer any guest inquires regarding the city events and attractions. This individual will provide exceptional customer service to all of our guests and will support other departments including Sales Front Office as needed.
Responsibilities
QUALIFICATIONS:
High School diploma or equivalent required.
College course work in related field helpful.
Experience in a hotel or a related field preferred.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Must maintain composure and objectivity while under pressure.
RESPONSIBILITIES:
Approach all encounters with guests and employees in a friendly service oriented manner.
Maintain high standards of personal appearance and grooming which include wearing the proper attire and name tag when working (per brand standards).
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Maintain a friendly and warm demeanor at all times.
Greet and welcome all guests in accordance with Aimbridge Hospitality standards.
Coordinate special events or special projects as assigned
Assists guest with problems with hotel services
Responds to inquiries with accurate information regarding hotel features services and assistance.
Knowledgeable of daily functions VIP's and any other special events occurring in or pertaining to the hotel
Provide information on the geographical area. Suggest site-seeing locations and arrange tours
Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Employees must at all times be attentive friendly helpful and courteous to all guests managers and all other employees.
Use proper two-way radio etiquette at all times when communicating with other employees.
Attend meetings as required by management.
Perform any other duties as requested by management.
Property Details
The Atlanta Marriott Alpharetta is located north of Atlanta city center, 4 miles from North Point Mall. It has an on-site Starbucks, and offers spacious air-conditioned rooms with flat-screen TVs.
All guest rooms include a work desk and a seating area. Guest will also have a satellite TV, a coffee-making facilities, and an iPod docking station.
Guests can enjoy steaks, seafood and sandwiches at 19 North. The Atlanta Marriott Alpharetta features a lobby bar and a market.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offeringDaily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Apply for this position (https://careers-aimbridge.icims.com/jobs/339294/club-lounge-attendant/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834475008)
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EEO Statement
Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
PropertyMarriott Atlanta Alpharetta
Posted Date4 weeks ago(7/10/2024 9:29 AM)
ID2024-339294
LocationUS-GA-Alpharetta
CategoryFront Office/Guest Services
TypeRegular
StatusPart-Time