Jobs for People with MS: National MS Society

Responsibilities:

• Responsible for customer interaction, documentation issuance, review and system setups

• Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service

• Responsible for various types of project management in the account services space, and managing relationships with other teams

• Determines new work procedures, analyzes complex and variable issues with significant departmental impact

• Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices

• Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues and queries in a professional manner

• Embarks on continuous on the job training for end-to-end product knowledge

Qualifications:

• Fluency in English and Russian

• Previous experience in customer service is a must

• Experience in documentation review, account maintenance and related cash products in large corporates will be an asset

• Demonstrated interpersonal skills, pro-active team player but also able to work independently

• Highly motivated, persistent, and able to work in a structured, high volume

• Capable of prioritizing and eager to learn multiple products in a challenging environment

• Proficient in Microsoft Office applications

What is in it for you?

• Competitive salary

• Advanced social package: voluntary medical insurance (with dentistry and ability to insure relatives), life and accidental insurance, additional annual leave days, additional sick leave compensation, lunch allowance, fitness membership support etc.

• Corporate trainings sessions for personal growth

• Open and transparent communication at all levels and equal opportunities for all employees

• We foster a culture of meritocracy and diversity; we value and expect respect for others; opportunities to develop are widely available to all

#LI-AM6

Job Family Group:

Customer Service

Job Family:

Institutional Client Onboarding

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.