Jobs for People with MS: National MS Society

Salary $65,000-70,000/year

Do you have a passion for making a difference in someone's life? Are you looking for an opportunity to use your background and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Then the Site Administrator position is for you! We are seeking a dynamic, team-oriented and caring individual to join our spirited team.

· Responsible for the management of daily operations within the PA CareerLink® Lehigh Valley(CareerLink®), as defined by the Workforce Board Lehigh Valley (WBLV).

· Supervise the daily activities and resources within the CareerLink® and support the supervision of the partner agencies within to ensure attainment of performance goals and high quality, integrated service delivery.

· Coordinates services, in line with the one stop operator partner engagement plan, between the various local partners to ensure the seamless provision of services.

· Support the implementation of each mandated partner agency's Memorandum of Understanding (MOU)

· Ensures compliance with laws, guidelines, rules, regulations, policies and procedures pertaining to CareerLink® services and the Workforce Investment and Opportunity Act.

Responsibilities

Daily Center Operations

· Partner with the Operations Director to provide functional supervision to designated CareerLink® staff to ensure services and resources are available at all Lehigh Valley CareerLink® sites

· Responsible for directing and coordinating day to day CareerLink® functions in alignment with WBVL's strategic plan

· Support coordination of all programs within the building and ensure that all partners understand their program's role within the One-Stop and that all partners are working together

· Offer mediation support to partners with the goal of meeting fiscal and operational requirements

· Support a work environment that is positive and cooperative

· Communicate with partners about updates related to facilities, operation schedule and coverage, and resources

· Inform and update CareerLink® Partners on activities, policies and procedures

· Understand each of the programs' performance measures and how those programs work to accomplish their goals

· Hold monthly meetings with co-located partners in order to effectively coordinate programs and services and ensure that all staff adhere to both center and program guidelines

· Host quarterly all partner meetings using targeted relationship building activities

· Participate in partner leadership meetings to provide timely updates of overall CareerLink® activities and services.

· Develop a Value Stream Map (VSM) for CareerLink® customer experience in collaboration with the WBLV and all partner agencies

· Create process flows as they relate to the day-to-day operations

· Monitor customer flow and implement creative solutions to ensure customer engagement and satisfaction

· Maintain schedule of operating hours at the CareerLink®

· Provides supervision for after hour shifts as needed

 

Delivery of Services/Creating Integrated Services Strategy

· Conduct regular full CareerLink® staff meetings as well as professional development sessions for staff

· Partner with the One Stop Operator in developing formal agreements (MOUs) with the mandated partner agencies

· Re-engage training providers to increase new and renewal ETPL applications

· Monitor the delivery of services provided by partner agencies and report activities to WBLV.

· Support a welcoming environment within the CareerLink® that will align all services to better serve jobseekers, employers, and the community

· Work with partner staff so that they identify themselves with specific services as opposed to specific agencies

· Manage the room schedules, trainings, center calendar, and workshops

· Monitor and ensure that all services/policies required by WIOA, the state and WBLV are available t jobseekers and employers

· Monitor and evaluate customer service

· Maintain/monitor working relationships with and among partners

· Monitor usage and input of data in the Commonwealth Workforce Development System

 

Partnerships for Promoting CareerLink® Center Services

· Partner with the WBLV to maintain the PA CareerLink® Lehigh Valley website with current outreach data

· Monitor foot traffic for all events held at the CareerLink®

· Identify and support improvements in new efficiencies in operations and delivery of services

· Identify stats and service offerings for basic WIOA services

· Support improvement efforts with PA CareerLink® staff and co-located partners

· Ensure compliance with all federal/state accessibility requirements and related policies

· Create an environment that supports effective communications among all partners

· Lead innovative public relations efforts for how partners can promote CareerLink® services within the greater Lehigh Valley communities

 

 

Engaging Employers

· Support and monitor delivery of employer services and fulfillment of job postings of designated partner organizations and report activities as required

· Work with the Business Service Manager in implementing the business plan by developing relationships with local businesses and developing networking events

· Build on relationships with employers to promote the services of the CareerLink®

 

Supporting the Physical and Electronic Resources of the CareerLink®

· Conduct inventories and complete orders for shared supplies in accordance to supply budget

· Serve as the main point of contact for the landlord's liaison; the internal phone system and its provider and the secure-access system and its provider.

· Serve as the main point of contact for the subcontracted IT service provider in the CareerLink®

 

Reports

· Reports on customer satisfaction and Basic Services performance metrics will be generated and distributed monthly and will yield discussion on opportunities for continuous improvement.

· Annual data will be collected to support the CareerLink® certification

· Monitor progress on all contractual performance requirements as defined by WBLV

· Track and report out key metrics such as dual enrollment and cross referrals

· Review all reports for accurate completion of required documentation

· Submit all required reports related to CareerLink® services as required by WIOA, state, and WBLV

· Work with the WBLV in the development of market opportunities to new organizations to partner in the center

 

Qualifications

· Experience in managing people and buildings and maintaining coalitions and partnerships

· Experience in business outreach and career counseling

· Bachelor's degree in business, economics, education or human resources, or related experience in business, mana