Jobs for People with MS: National MS Society

Description

Robert Half is currently working with a client hiring a Business Support Representative for their office. The Support Rep will work primarily with the Customer Support team and will be cross-trained to assist with other tasks within the unit depending on workload demands. This position will operate in a customer service-oriented environment, looking for strong customer service and problem-solving skills. Do you have experience managing a wide variety of tasks? Then this is position for you!

What you get to do every single day

• Evaluate and resolve all issues and inquiries vendor and customer related, escalate as needed

• Provide exceptional customer service while safeguarding confidential information to customers

• Process service line specific transactions, resolving difficult processing errors, identifying processing system user needs and other complex transactions

• Analyze data and resolves complex auditing problems related to various business practices, including various audit functions and related processes.

• Answer incoming calls from vendors and customers in a timely and friendly manner

• Communicate effectively using both written and verbal communication, emailing correspondences to customers, vendors, program administrators and others regarding information requests

• Have a thorough knowledge of the policies and procedures relating to vendor and customer support

• Collaborate with supervisors

If you think this is the position for you, please contact Gabrielle Maisonet or Mary Christman at 518-462-1430!

Requirements • Proven experience in an Office Management role

• Excellent Customer Service skills

• Strong Communication abilities, both written and verbal

• Knowledge and understanding of office Procedures and Policies

• Experience with Human Resources (HR) Administration tasks

• Proficiency in Email Correspondence

• Familiarity with the 'About Time' software

• Ability to provide Workstation Support

• Experience in Auditing and understanding of Audit Functions

• Knowledge of Pricing strategies and negotiations

• Experience in managing Vendors and maintaining good relationships

• Understanding of Credit management

• Familiarity with best Practices in office management

• Skills in Data Analysis

• Proficiency in Bookkeeping

• Experience in a Call Center environment

• Understanding of Agreements and contracts

• Familiarity with Ticketing Systems

• Knowledge of Service Level Agreements

• Ability to handle Complex Transactions.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .