Job Information
Hologic Collections Analyst 2 CR in Alajuela, Costa Rica
Collections Analyst 2 CR
Alajuela, Costa Rica
Education / Experience
- 50% of a Bachelor's Degree
Qualifications
Detail orientation, organizational skills and high degree of accuracy
Good communication skills, verbal and written
Customer focus
High volume orientation and ability to multi-task
Skills, Specialized Knowledge:
Preferred: Free Zone Knowledge, Oracle
Microsoft Office
B2 English language fluency
Summary of Duties and Responsibilities
Responsible for resolving account issues as assigned in the recovering of delinquent and outstanding balances. Escalates complex issues and may recommend 3rd party external collection action. Provides information for reporting and audits. Collaborates with credit team to address potential credit concerns and partners with cross-functional dept. (sales/customer service) to resolve account issues. Handle customer disputes and coordinate resolution.
Contact assigned customers on delinquent accounts for resolution and collection of past dues
Review accounts receivable aging schedule for delinquencies
Understand major customer profiles and analyze new account payment terms
Provide regular communication, reporting and review of collection activity
Escalate significant delinquent accounts to management
Ensure accurate documentation of collection activity in Oracle
Recommends write-offs of doubtful accounts
Ensure seamless coordination with Cash Application on collection of delinquent accounts and short payments
Handle customer disputes and coordinate resolution
Provide support during internal and external audits
Partner effectively with all customers facing departments to ensure current and accurate customer status and disposition
Complete other duties and projects as assigned
Hologic
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